- SUNY Morrisville (Morrisville, NY)
- …AV setups. + End-User Support (Help Desk - our Tier 1 Support ): + Provide technical support for end-users, including troubleshooting hardware and ... expert knowledge in audio/visual (AV) systems and a strong ability to support end-users in troubleshooting and resolving technical issues. Hands-on experience… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on ... process workflows while upholding government policies and procedures. Provide technical assistance over the phone for a wide variety...3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a… more
- Hidden Level (East Syracuse, NY)
- …triage and troubleshooting capabilities to Tier 1 / Tier 2 technical support team members. + Coordinate with cross-functional team members in ... areas include: 1 . Hardware deployment and field operations 2. Technical support services 3. Depot/repair operations + Create, implement, or enhance software… more
- Fujifilm (Albany, NY)
- **Position Overview** The Senior Technical Support Engineer, MI - I ( Tier 1 ) provides highly visible remote technical support across our product ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...and other team members when working on more complex technical issues. + Effectively documents cases throughout the process… more
- News Corp (New York, NY)
- …support procedures.** **Desktop & End-User Support ** + **Provide Tier 1 & Tier 2 technical support for** **Windows PCs, macOS devices, and ... **Job Description :** **Job Title: AV Engineer - Conference Room & Desktop Support ** **Location:** **NYC 1211 6th Avenue** **Job Type:** **Full-Time 5 days Onsite**… more
- New York State Civil Service (New York, NY)
- NY HELP No Agency Empire State Development, NYS Title Datacenter/Network Technician Tier 1 Occupational Category Other Professional Careers Salary Grade NS ... to incidents on a as needed basis. Provide after-hours support and travel to other ESD office locations as...diverse group of people at both a functional and technical level and communicate at a level appropriate to… more
- New York State Civil Service (Albany, NY)
- NY HELP No Agency Empire State Development, NYS Title Network Engineer, Tier 1 Occupational Category Other Professional Careers Salary Grade NS Bargaining Unit ... Monitor and optimize network services and provide end user support for all network related devices and equipment.WORK PERFORMED:*...diverse group of people at both a functional and technical level and communicate at a level appropriate to… more
- New York State Civil Service (New York, NY)
- NY HELP No Agency Empire State Development, NYS Title IT Project Manager, Tier 1 Occupational Category Other Professional Careers Salary Grade NS Bargaining Unit ... tools. Assist with ESD Disaster recovery efforts and provide technical assistance in any other area of IT as...Management team, IT staff, end users, and vendors in support of project goals.* Assist in preparing reports for… more
- Insight Global (New York, NY)
- …team - this team is encompassed of a virtual Tier 1 , a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts ... spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365,...OR equivalent experience as a Service Desk Analyst or Technical Support ( 1 -2+ years) -… more
- SKC Communication Products LLC (NY)
- …Employment Status: Tier 3-Non-Exempt-Hourly Location:Varies MAJOR RESPONSIBILITIES AND DUTIES Tier I AV Technician 1 . Work with Lead AV Technician ... Tier 2 AV Technician (All of the level 1 requirements plus) 1 . Ability to lead...40' will also be required. Travel 50-75% QUALIFICATIONS Education College/ Technical degree preferred Experience Level 1 0… more