• Service Desk Agent II

    ASM Research, An Accenture Federal Services Company (Richmond, VA)
    **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on ... process workflows while upholding government policies and procedures. Provide technical assistance over the phone for a wide variety...3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a… more
    ASM Research, An Accenture Federal Services Company (08/08/25)
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  • Enterprise Help Desk Tier 1 Manager

    Leidos (Lorton, VA)
    …we do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Manager to join the Mission Support Services (MSS) team. MSS is a shared ... related to the ticketing system. + Supervises the EHD Tier 1 team and provides support... team when necessary. + Identifies, researches, and resolves technical problems. + Addresses customer escalations and works closely… more
    Leidos (10/03/25)
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  • Senior Technical Support Engineer,…

    Fujifilm (Richmond, VA)
    **Position Overview** The Senior Technical Support Engineer, MI - I ( Tier 1 ) provides highly visible remote technical support across our product ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...and other team members when working on more complex technical issues. + Effectively documents cases throughout the process… more
    Fujifilm (09/30/25)
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  • NOC Tier 1 Support Specialist

    M. C. Dean (Springfield, VA)
    …improving lives, and changing the world for the better. We are seeking a **NOC Tier 1 Support Specialist** to join our **Security and Electronic Systems ... for federal, local and commercial customers across high-growth markets. Responsibilities The **NOC Tier 1 Support Specialist** will primarily focus on… more
    M. C. Dean (08/27/25)
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  • Tier 2 Lead

    Systems Engineering Solutions Corporation (Alexandria, VA)
    …Science, or related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, ... of escalation across all tiers. Position Description: Supervises the Tier 2 support team, providing technical...Troubleshooting complex hardware, software, and network issues escalated from Tier 1 . Managing ticket queues .… more
    Systems Engineering Solutions Corporation (09/26/25)
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  • SMIT Service Desk RDM Tier 2 Technician

    Leidos (Norfolk, VA)
    …users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's ... with team mates to resolve issues. Escalates to next tier technical support as necessary....or more experience supporting NNPI and/or SIPR in a Tier 1 role. + Ability to attain… more
    Leidos (10/03/25)
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  • Tier 2 Systems Administrator

    CACI International (Springfield, VA)
    …our growing IT team. In this role, you will serve as an escalation point for Tier 1 support and be responsible for maintaining and troubleshooting mission ... skills and a passion for technology. **Responsibilities:** * Provide advanced technical support for hardware, software, database, custom software and… more
    CACI International (09/20/25)
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  • NCIS Help Desk Analyst Tier I | Active Top…

    General Dynamics Information Technology (Quantico, VA)
    …Be Able to Obtain:** Top Secret **Public Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Help Desk Support ,IT End User ... criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE...up-to-date + Consult with the user community to resolve technical problems and answer queries by telephone or self-service… more
    General Dynamics Information Technology (08/15/25)
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  • ACNT Tier II Trainer

    UIC Government Services and the Bowhead Family of Companies (Dahlgren, VA)
    **Overview** ACNT Tier II Trainer (SCSTC-2025-22889): A Navy Aegis ACNT Tier II Trainer to train fleet sailors at Aegis Readiness and Training Center (ATRC), ... Develops, tests, maintains and delivers training programs and related materials in support of Surface Combat Systems Training Command ATRC training objectives. +… more
    UIC Government Services and the Bowhead Family of Companies (08/08/25)
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  • Tier 3 Support

    ASM Research, An Accenture Federal Services Company (Richmond, VA)
    Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured ... (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network… more
    ASM Research, An Accenture Federal Services Company (10/02/25)
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