- Systems Engineering Solutions Corporation (Alexandria, VA)
- …escalated issues that cannot be resolved by Tier 1 support . This role requires strong technical expertise, analytical ability, and effective ... discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1...Tier 1 . + . Provide second-level technical support for escalated incidents and service… more
- Clark Construction Group, LLC (Mclean, VA)
- …service. This is an onsite role in our McLean, VA office. **Key Responsibilities** + Provide Tier 1 technical support for internal employees across the ... Support Analyst to serve as the primary technical support contact for our diverse suite...maintaining team productivity by providing prompt, courteous, and accurate Tier 1 application support ; troubleshooting… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …ITIL v3, CompTIA, CCNA A minimum of five (5) years' relevant experience in Tier 1 support operations Strong understanding of network fundamentals, including ... of technical issues. Position Description: The NOC Tier 1 Shift Lead is responsible for...providing technical guidance, escalating complex issues to higher- tier support , and maintaining operational efficiency. Operating… more
- M. C. Dean (Springfield, VA)
- …improving lives, and changing the world for the better. We are seeking a **NOC Tier 1 Support Specialist** to join our **Security and Electronic Systems ... for federal, local and commercial customers across high-growth markets. Responsibilities The **NOC Tier 1 Support Specialist** will primarily focus on… more
- Tyto Athene (Ashburn, VA)
- …ITIL v3, CompTIA, CCNA + A minimum of five (5) years' relevant experience in Tier 1 support operations + Strong understanding of network fundamentals, ... Tyto Athene is searching for a **Network Operations Center Tier 1 Shift Lead** to support...providing technical guidance, escalating complex issues to higher- tier support , and maintaining operational efficiency +… more
- General Dynamics Information Technology (Ashburn, VA)
- …or V4, CompTIA, CCNA + A minimum of five (5) years' relevant experience in Tier 1 support operations + Strong understanding of network fundamentals, ... to Obtain:** None **Public Trust/Other Required:** SSBI (T5) **Job Family:** Technical Support Services **Skills:** Network Monitoring,Network Operations Center… more
- Chenega Corporation (Arlington, VA)
- …the smallest possible impact on the business activity of the organization's end user(s). + Provides tier 1 support to end users for either PC, server, or ... **Req ID:** 38371 **Summary** ** Tier 1 Help Desk Analyst** **Arlington,...to reduce user problems. + Provide local and remote Technical Support Services for end-user support… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 .5) to join our support team operating within a secure Azure enterprise ... are valued every day. **Key Responsibilities:** + Respond to technical inquiries and support requests via phone,...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 .5-level issues related to Azure services,… more
- General Dynamics Information Technology (Quantico, VA)
- …Be Able to Obtain:** Top Secret **Public Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Help Desk Support ,IT End User ... Transform technology into opportunity as a **Help Desk Analyst Tier 1 ** at GDIT. Shape what's next...incidents + Consult with the user community to resolve technical problems and answer queries by telephone or self-service… more
- Choisys Technology (VA)
- …mission-critical CBP environments. Responsibilities + Receive and resolve escalated incident tickets from Tier 1 support in accordance with CBP service level ... Tier 2 Service Desk Technician provides advanced technical support for US Customs and Border...issues that cannot be resolved at Tier 1 . This role requires strong technical expertise,… more
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