- Oracle (Richmond, VA)
- …to product support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, ... **Job Description** As a member of the Support organization, your focus is to deliver post-sales...an advocate for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic means, as… more
- BAE Systems (Norfolk, VA)
- …As a Remote Initial Support Analyst, you'll play a critical role in providing ** Tier 1 ** analysis and support for zero client, thin client, thick client, ... a supportive and dynamic work environment. If you are a motivated and skilled technical support analyst looking for a new challenge, we encourage you to apply. +… more
- Leidos (Norfolk, VA)
- …- CompTIA Security +CE + Three months or more experience supporting NNPI and/or SIPR in a Tier 1 role. + Ability to attain Flank Speed Tier 1 .5 ... SMIT Service Desk has an opening for an experienced Technical Lead to work in our Norfolk, VA office....work in our Norfolk, VA office. This position provides Tier I assistance in problem resolution through mentoring and… more
- Epsilon, Inc (Alexandria, VA)
- …and urgent issues across all teams. This position will also oversee the technical support staff managing their day-to-day and ensuring high-level of performance ... technical resource and liaison for the program's Executive Support , Enterprise-Wide Support , VPN Support ,...and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a… more
- Huntington Ingalls Industries (Virginia Beach, VA)
- …Technical Implementation Guides (STIGs) across systems + Monitor performance and troubleshoot Tier 2 technical issues across Windows and Linux platforms + ... platforms + Contributes to standardization, documentation, and mentorship that strengthen the technical team What You Will Do + Administer and maintain Windows… more
- EMCOR Group (Mclean, VA)
- … groups at our 50+ Operating Companies **.** Reporting to the Vista Technical Support Manager, this position will troubleshoot Tier 1 through Tier ... approximately 10% of work time + Other duties as assigned by theVista Technical Support Manager **ESSENTIAL CHARACTERISTICS AND SKILLS** The successful candidate… more
- EMCOR Group (Mclean, VA)
- …Operating Companies. Reporting to the ECS IT Support Manager, this position will troubleshoot Tier 1 through Tier 3 technical issues, liaison with ... security technology available today. The ECS headquarters team provides key support for its electrical and mechanical companies, including finance and accounting,… more
- Guidehouse (Arlington, VA)
- …production issues, working closely with end users, Tier 1 support , and Tier 3 technical teams. + Analyze system behavior and recommend functional ... extensive insight into Navy-specific business processes and system configurations. + Provide Tier 2 support for SAP ECC modules including FI, CO, FM, MM, SD, PM,… more
- Oracle (Richmond, VA)
- …review boards, change management, communication programs, and recruiting tools. This Principal Technical Program Manager (TPM) will support our newly established ... + Use your strong analytical, problem-solving, and business acumen to support informed decision-making, balancing technical , operational, and business… more
- Oracle (Richmond, VA)
- …Cloud. Our goal is to optimize support costs while delivering a top- tier support experience to our customers. We utilize advanced rule-based systems and ... and an ever-expanding set of foundational cloud-based services. The Support organization in OCI is building new services that...offered by OCI and offer a wide variety of technical problems to be solved and customer focused innovations… more