- Chenega Corporation (Fort Belvoir, VA)
- … Support Services Specialist Ft. Belvoir, VA C-CHR-24-047 TheJunior Helpdesk Support Services Specialist willprovide technical support services in ... to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members...on user systems as the environment changes. + Provide Technical Support Services in accordance with the… more
- M. C. Dean (Vienna, VA)
- … support mailbox from end users and stakeholders. + Triages incoming issues to support ticket creation and assignment per tier level. + Follows up with ... As part of a multidisciplinary team, you will provide support to mission customers by capturing and triaging incoming...to dependencies. + Reviews ticket notes and ensures assigned tier level resource is completing ticket updates on progress.… more
- GovCIO (Alexandria, VA)
- …will act as a primary escalation point for complex incidents, bridging the gap between front-line Tier 1 support and Tier 3 engineering teams. This role ... and core enterprise systems that cannot be resolved by Tier 1 staff. + Lead advanced troubleshooting...and provide expert coaching to junior members of the support team, acting as a technical leader… more
- Huntington Ingalls Industries (Virginia Beach, VA)
- …perform root cause analysis, escalate technical issues appropriately, and deliver Tier 2/3 support + Strong written and verbal communication skills, ... systems + Support system configurations in compliance with DoD Security Technical Implementation Guides (STIGs) + Create and update automation scripts to enhance… more
- Leidos (Reston, VA)
- …experience in a Network Operations Center environment. * Cisco and/or Juniper Tier 1 troubleshooting experience. * Cybersecurity incident response knowledge. * ... installation, configuration, and troubleshooting. * Dell Hardware installation, configuration, and troubleshooting. * Tier 2 Help Desk support with some Tier … more
- Leidos (Reston, VA)
- …experience in a Network Operations Center environment. * Cisco, Palo Alto and/or Juniper Tier 1 troubleshooting experience. Come break things (in a good way). ... and troubleshooting. * Industrial computer and Dell systems installation, configuration, and troubleshooting. * Tier 3 Help Desk support with some Tier 4 … more
- General Dynamics Information Technology (Vienna, VA)
- …devices and licenses have been identified for procure replacement. + Provide Tier 1 and Tier 2 support to include access administration, desktop ... None **Job Family:** IT Infrastructure and Operations **Skills:** Microsoft Office,Microsoft Windows, Technical Support **Experience:** 5 + years of related… more
- TekSynap (Ashburn, VA)
- …the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring ... **Responsibilities & Qualifications** **RESPONSIBILITIES** The Incident Support Manager supports the restoration of network infrastructure,...least Ten (10) Plus years of experience in equivalent technical field + Experience: A minimum of Ten (10)… more
- EchoStar (Christiansburg, VA)
- …Responsibilities** This role will be empowered to provide direct and real time advanced technical support to internal CXO resources for the benefit of Retail ... create tickets in ServiceNow to escalate customer issues requiring Tier 3 service support from our Incident...equivalent experience + 2-4 years of experience handling advanced technical support that includes identifying and resolving… more
- NANA Regional Corporation (Ashburn, VA)
- …ITIL v3, CompTIA, CCNA. + A minimum of five (5) years' relevant experience in Tier 1 support operations. + Strong understanding of network fundamentals, ... appropriate type of hardware installation. **Responsibilities** + The NOC Tier 1 Shift Lead is responsible for...providing technical guidance, escalating complex issues to higher- tier support , and maintaining operational efficiency. +… more