- Leidos (Springfield, VA)
- …and network modernization efforts. + Provide technical guidance and mentorship to Tier 1 and Tier 2 support staff; contribute to internal training ... with federal and DoD standards. Leads troubleshooting and resolution of Tier 3-level network incidents, escalations, and outages **Primary Responsibilities** : +… more
- ManTech (Reston, VA)
- …integration issues to maximize system performance + Training in-country technical support personnel to perform Tier 0- 1 troubleshooting and maintenance ... travel worldwide to deploy, configure, upgrade, troubleshoot, and maintain systems, train technical support personnel to perform maintenance on those systems,… more
- General Dynamics Information Technology (Mclean, VA)
- …as a passion for delivering exceptional customer service. **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering a culture of ... customer-focused IT Operations Manager to oversee our frontline IT support team. This role combines technical expertise...years of experience in a Help Desk or IT Support role, with at least 1 year… more
- Criterion Systems (Reston, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis and ... tuning. + Installation, STIG hardening, patching. + Excellent troubleshooting skills and Tier 1 communication skills. + Experience developing and maintaining… more
- Parsons Corporation (Centreville, VA)
- …always accessible to a worldwide mission** ! **What You'll Be Doing:** + Adjudicating tier 1 level inquiries and have the authority to escalate complex issues ... combination of education and experience + Expertise to adjudicate Tier 1 level inquiries + Excellent communications...a smooth transfer of the customer to the appropriate technical support group; in instances where an… more
- Defense Health Agency (Newport News, VA)
- …used to fill positions at any of the tiers listed below: + Tier 1 : $121,020 - 300,000 Apply for this Job Online ... Department of Primary Care. Work is performed with considerable freedom from technical supervision. Consultation in a specialty area is available on request. The… more
- CACI International (Sterling, VA)
- …across portfolio of systems + Champion special projects and technical upgrades + Monitor Tier 2 and 3 support ticket queues to promote rapid response by all ... of Homeland Security (DHS). As a member of the ITI2. 1 Team, you will support the men...can bring creative ideas to solve complex problems, both technical and procedural at the team and portfolio levels.… more
- BAE Systems (Springfield, VA)
- …government-managed Continuous Integration / Continuous Deployment (CI/CD) pipeline + Providing Tier 1 and Tier 2 support during non-business hours as ... or data repository usable in a changed or changing environment). + Support for application re-hosting (ie, transitioning an application from its existing… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- …protocols and circuit types (T1, DS3, OCx, Ethernet, MPLS, SD-WAN). * Experience coordinating with Tier 1 and Tier 2 carriers (AT&T, Lumen, Zayo, Verizon, ... and WAN services from carriers and vendors. * Analyze and interpret technical documentation, carrier service orders, and circuit layouts to validate configurations… more
- CACI International (Ashburn, VA)
- … support for end users as needed across portfolio of systems. + Assist with Tier 2 and 3 support ticket queues to promote rapid response by all portfolio ... coordinate operations and maintenance of deployed systems. **Responsibilities:** + Support critical end user applications and work in a...to: + 3 year check for felony convictions + 1 year check for illegal drug use + … more