- Capital One (Mclean, VA)
- …are consistently aligned with industry best practices and enterprise standards, while providing Tier 2 technical support . Collaboration with senior engineers ... Support & Troubleshooting** **: Provide comprehensive technical support , serving as a Tier...least 1 year experience in providing customer-facing technical support , including troubleshooting and resolving … more
- Lumen (Richmond, VA)
- …customer experiences, and potential enhancements to products and services. + **Customer Support & Pre-Sales Enablement:** Support technical sales efforts ... committed to teamwork, trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver… more
- Leidos (Chantilly, VA)
- …a 24 hour, 7 day (on-call rotation) a week environment providing in-depth Tier 1 through Tier 3 level support and problem resolution for technology ... project estimation, scheduling, and cost of cloud solutions, provide technical support ensuring the integrity of data...**Preferred Qualifications** + Demonstrated experience performing Tier 1 thru Tier 3 support ,… more
- Red River (Chantilly, VA)
- …remote access, and business-critical software + Ability to assess, triage, and resolve Tier 1 technical issues quickly and accurately while following ... in security, networking, analytics, collaboration, mobility and cloud solutions. Our operations, support , sales and technical teams all work together to create… more
- Tyto Athene (Ashburn, VA)
- …process + Being the representative for the first stage of escalation for Incidents + Managing Tier 1 and Tier 2 incident responses + Ensuring that all ... protected by applicable law. Submit a Referral (https://careers-gotyto.icims.com/jobs/1508/incident- support -manager/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834326889) **Location** _US-VA-Ashburn_ **ID** _2025-1508_… more
- Truist (Richmond, VA)
- …are not mentioned below. Specific activities may change from time to time. 1 . Provide Tier 1 & 2 support within SLA for Viva and Copilot. 2. Collaborate ... as well as internal teams to escalate and resolve technical issues. Support training sessions, office hours,...enable individuals with disabilities to perform the essential functions. 1 . Bachelor's Degree and six to ten years of… more
- NANA Regional Corporation (Ashburn, VA)
- …the representative for the first stage of escalation for Incidents. + Responsible for managing Tier 1 and Tier 2 incident responses. + Responsible for ... of the organization's computer systems, networks, programs, infrastructure, help-desk support , databases, and other technologies. **Responsibilities** + Contributes to… more
- BAE Systems (Sterling, VA)
- …resources + Work effectively in a group environment + Maintain complex modern cloud architectures + Support Tier 3 and Tier 4 personnel as needed + Create ... customer community. Responsibilities: + Provide troubleshooting, maintenance, and user support at Tiers 1 & 2 for...Management (ELM), Riskonnect, Tableau, and digital modeling applications + Tier 1 and Tier 2… more
- Rubrik (Richmond, VA)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... Sales Engineer on our Civilian Federal team to provide technical direction and business guidance to the regional sales...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- CACI International (Sterling, VA)
- … problems + Responding to telephone calls, email, and personnel requests for technical support + Documenting, tracking, and monitoring the problem to ensure ... of Homeland Security (DHS). As a member of the ITI2. 1 Team, you will support the men...a timely resolution + Providing second- tier support to end-users for either PC,… more