- Arc Allegany-Steuben (Bath, NY)
- …within the first year of employment and 6 hours of continuing education each year after. + Complete Tier 1, Tier 2 , Tier 4 or Tier 5 training ... policy and procedures. + Promote the highest quality of support by implementing the Code of Ethics and Core...applicable. Contacts with Others + Develop and maintain positive customer relationships both internal and external. This includes family,… more
- Rubrik (Albany, NY)
- …Agency Check and Inquiries (NACI))._ **Position Risk Designation: Non-Sensitive, Moderate Risk, Tier 2 (Public Trust)** _Incumbents with access to US Government ... and supporting infrastructure in cloud and datacenter environments in support of internal customer security needs and...be required to complete Standard Form 85P and undergo Tier 2 (T2) Investigation for non-sensitive positions… more
- Rubrik (Albany, NY)
- …contact for all Salesforce needs on the GovCloud + The primary point of contact for the customer support team on all SFDC needs during PST hours + Support ... **What you'll do:** + Provide day to day Salesforce support /bugfix to our end users + The single point...and Inquiries (NACI))._ **Position Risk Designation: Non-Sensitive, Moderate Risk, Tier 2 (Public Trust)** _Incumbents with access… more
- GE Vernova (NY)
- …to reduce and efficiently resolve escalations **Employee Experience & Change Leadership** + Partner with Customer Care and Tier 2 leaders to analyze Voice of ... Relationship & Tiered Model Strategy** + Own and nurture vendor relationships (Alight Tier 1 customer care), including contract and performance management + Lead… more
- PDS Tech Commercial, Inc. (East Syracuse, NY)
- …**Complaint Resolution:** + Triage customer complaints or issues and escalate to Tier 2 representatives when necessary for more complex resolution. + Ensure ... issues and provide solutions effectively, especially in high-pressure situations. + ** Customer -Centric Attitude:** Strong focus on providing top- tier service and… more
- UHS (Johnson City, NY)
- …of contact-guiding staff, developing policies, and promoting continuous improvements that support both patient needs and departmental goals. Your commitment to ... meet productivity and financial performance benchmarks through active monitoring and support . + Leading staff training, onboarding, and conducting timely quality… more
- City of New York (New York, NY)
- …levels of customer service quality and availability by working closely with Tier 2 , Tier 3 and Vendor support groups. - Make determination for any ... are not limited to the following: - Triage and support all application and connectivity issues. - Provide telephone,...tools. - Strong written and verbal communication. - Strong customer service experience and skills; courteous telephone manner. -… more
- UHS (Binghamton, NY)
- Position OverviewPosition Overview The ITSM Analyst provides specialized support in the development and continuous improvement of all IT service management platforms ... on responsiveness, assurance, and empathy. Builds and leverages strong customer relationships to achieve shared objectives, negotiating and winning concessions.… more
- Cardinal Health (Montgomery, NY)
- …teams across the organization to provide IT support . + Responsible for providing Tier 2 + support for software and hardware devices (virtual or physical) ... Services contributes to Cardinal Health_** IT Client Services provides Tier 1-3 virtual and physical support to...customer needs and services as assigned. **_Qualifications_** + 2 -4 years of experience, preferred + Bachelor's degree in… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …and Low Code/No Code + Able to pass a background check to obtain a Public Trust ( Tier 2 ) Position + Must be a US citizen . **Other Job Specific Skills** + ... clearly with all levels in an organization + Possess active Public Trust ( Tier 2 ) clearance **Compensation Ranges** Compensation ranges for ASM Research… more