- DRT Strategies, Inc. (Silver Spring, MD)
- …documentation. Require Experience: + Demonstrated experience providing Tier 1 and Tier 2 help desk support for complex, multi-queue environments, ... standards (like updates to electronic submission formats), deliver ongoing help desk and training services, and assist...SLAs. + Manage ticket triage, escalation, and resolution for Tier 1 and Tier 2 … more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …to resolve tickets at lowest level of support + Receive, triage and route tickets to Tier 2 Help Desk according + Compile and organize data for monthly ... Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier ...a minimum certification of IAT Level I** The Level 2 Help Desk Specialist shall… more
- Kaizen Approach, Inc (Linthicum, MD)
- …with COTS and GOTS applications + Experience providing Tier 1 or Tier 2 Help Desk support + Experience troubleshooting through technical directories ... that values your technical ambition? We are seeking a Help Desk Specialist to support our mission-focused...administrative IT support. In this role, you will deliver Tier 1 assistance to end users, troubleshoot issues, and… more
- Kaizen Approach, Inc (Linthicum, MD)
- …with COTS and GOTS applications + Experience providing Tier 1 or Tier 2 Help Desk support + Experience troubleshooting through technical directories ... your contributions? We are currently looking to hire a Help Desk Specialist to support our very...very mission-focused customer. In this role you will provide Tier 1 support to end users by utilizing various… more
- IBM (Frederick, MD)
- …at our Rocket Center, WV location. We are seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide first-level support for end ... timely resolution or escalation. * Escalate unresolved issues to Tier 2 or Tier 3...* 1+ year of experience in customer service or help desk role. * Basic understanding of… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish ... customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will...school diploma or GED. + Customer Service experience - 2 or more years + Must be a US… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Aberdeen Proving Grounds Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users. This ... escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to...peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff.… more
- TAD PGS, Inc. (Laurel, MD)
- We have an outstanding Contract position for anIT Help Desk Technicianto join a leading Company located inLaurel, MD. Pay Range: $30 - $37 **Work location 100% ... obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help ...work experience + Must have at least 5 years Tier 2 IT Technical support experience +… more
- Lockheed Martin (Fort Meade, MD)
- …and operation of IT systems * Provide Tier 1 \( Help Desk \) and Tier 2 \(Escalation\) problem identification, diagnosis and resolution of ... reliability and performance * Provide Tier 1 \( Help Desk \) and Tier 2 \(Escalation\) problem identification, diagnosis and resolution of problems *… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …and follow-up steps. + Resolve routine issues independently and escalate complex issues to Tier 2 or supervisory staff. + Collaborate with Service Desk ... Experience: Minimum of 5 years in IT support or help desk operations * Education: Bachelor's degree...Bachelor's degree OR High School Diploma with an additional 2 years of experience * Certifications (Required): + IAT… more