- Amentum (Annapolis Junction, MD)
- …County Help Desk to include answering trouble calls and providing Tier 2 software resolutions. This is an operational position to include training ... diagnosis for PC/Tablet hardware and software problems, and provide help desk problem resolution. Employees receive general...in computer system administration or a related field; two ( 2 ) or more years of experience in technical support… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …and unplanned outages, regardless of scale and impact. * Serve as the support for Tier 1 and Tier 2 technicians across all communication platforms. WHAT ... our differentiator. As a Unified Communications Specialist you will help ensure today is safe and tomorrow is smarter....Must be able to monitor and process Capabilities Service Desk tickets * Certification: 8570 is required Sec *… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …and work instructions used by the Splunk, server, desktop and Information System Security teams, and Tier 2 /3 Help Desk technicians. WHAT YOU'LL NEED TO ... **Certifications:** Comp TIA Security - CompTIA - CompTIA **Experience:** 2 + years of related experience **US Citizenship Required:**...our differentiator. As a Splunk Systems Engineer you will help ensure today is safe and tomorrow is smarter.… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …solutions. + Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution. + Provide Wireless Device ... Level II certification. + Relevant education/experience requirements: + 1+ years with Masters + 2 +years with Bachelors + 3+ years with Associates + 5+ years with no… more
- TAD PGS, Inc. (Laurel, MD)
- …and mobile device issues, and performing account administration tasks in a fast-paced walk-up help desk . + You will research, analyze, and diagnose problems with ... We are seeking an IT Walk-up Support Technician to help us support the information technology needs of the...: + At least 5 years of a relevant Tier 2 IT-related Support work experience. +… more
- Lumen (Annapolis, MD)
- …Brix. + Monitor and isolate network issues using SolarWinds Orion and Web Help Desk ; document advanced troubleshooting steps and resolution paths for knowledge ... trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to...SolarWinds and Web Helpdesk to monitor and isolate Layer 2 /3 issues across IP, VPN, and MPLS networks, and… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …Plan, install, test, and implement upgrades and patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + Knowledge and ... experience troubleshooting Linux and Unix based systems. + Participate in on-call rotations to provide 24x7x365 infrastructure operations support. + Support infrequent after hours and weekend escalations as needed (aside from on-call rotation). + Optimize… more
- Kennedy Krieger Institute (Baltimore, MD)
- …provide Tier 3 level support for support tickets submitted to the Help Desk . 9. Maintain all systems documentation, statistical and management reports, as ... ensure network reliability, availability, and serviceability with minimal interruption. 2 . Install and manage wireless networking infrastructure. 3. Install,… more
- SAIC (Germantown, MD)
- **Description** We are currently seeking a motivated, career and customer service-oriented Sr. Tier II Help Desk Analyst to begin an exciting and challenging ... resources. + Salary: 95-100k. **Qualifications** **EDUCATION AND EXPERIENCE:** + Bachelors and 2 + years related experience, 4+ additional years in lieu of… more
- COMSO, Inc (Annapolis Junction, MD)
- …knowledge articles, documentation, and work instructions used by the SCCM, server, desktop teams, Tier 2 /3 Help Desk technicians and remote/deployed ... No degree & 14 years' experience + IAT Level 2 Certified (Security+) Clearance Requirements: + TS/SCI w/ POLYGRAPH...Paternal Leave, PTO, Federal Holidays to include Birthday, a 2 -week Sabbatical, and Emergency Facility Closure Days. COMSO, Inc.… more