- GovCIO (Olympia, WA)
- …the following for high quality deliverables: KB updates, call fielding, or other Tier 2 activities adjacent to the NGGS application. + Support requirements ... gather support documents + Open and actively manage ServiceNow helpdesk tickets + Escalate high priority issues reported using...request inbox + With direction and prioritization from the Tier 3 NGGS lead , manage ticket queue… more
- LifeCenter Northwest (Bellevue, WA)
- …phone, helpdesk ticketing system, and in person. + Triages helpdesk tickets. + Escalates helpdesk tickets to Tier 2 or Tier 3 as appropriate. + ... Troubleshoots computer problems and maintains records via helpdesk . + Determines source of computer problems, ie, hardware, software, network, and user. + Consults… more
- GovCIO (Olympia, WA)
- **Overview** The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment. ... meet with customer representatives. **Responsibilities** + Manage and mentor Tier 1 Service Desk Technicians, ensuring that all government...years of IT Service Desk experience, with an additional 2 years in a leadership role. + Minimum 3… more