- Ferrotec USA (Livermore, CA)
- …of progressive IT support experience, with at least 1 year in an escalation or Tier 2 capacity . Familiarity with IT platforms (eg, HALO, IssueTrak, ConnectWise, ... lifecycle activities and asset tracking. . Monitor and triage the helpdesk queue, ensuring accurate categorization, prioritization, and timely resolution of tickets.… more