- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users. This role is critical to ... cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to end users for PCs, servers, printers, VDIs, and other peripherals. +… more
- TAD PGS, Inc. (Laurel, MD)
- …IT related work experience + Must have at least 5 years Tier 2 IT Technical support experience + Must be able to obtain Secret level security clearance. ... We are seeking an IT Field Services Technician to help us support the information technology needs of the nation's leading university-affiliated research center.… more
- TAD PGS, Inc. (Laurel, MD)
- …IT related work experience + Must have at least 5 years Tier 2 IT Technical support experience + Must be able to obtain Secret level security clearance. ... seeking an IT Help Desk Technician to help us support the information technology needs of the nation's leading...a Bachelor's degree in an IT-related field. + Have 2 + years ' experience in a call center environment… more
- Lockheed Martin (Fort Meade, MD)
- …and degradation problem identification, diagnosis and resolution of problems \- Provide technical support to software development and integration efforts in the ... ARE** The program is on fire for cyber\. In support of our customer, members of the team are...development, operational, test, and lab systems and products\. Provide technical and engineering services to troubleshoot system failures or… more
- CACI International (Annapolis Junction, MD)
- …diverse platforms + Provide Tier 1, Tier 2 , and Tier 3 technical support and root cause analysis for escalated issues + Perform account lifecycle ... hiring a seasoned System Administrator - Level 3 to provide advanced technical leadership and hands-on support for implementation, troubleshooting, optimization,… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …to stakeholders + Experience providing Tier 1 and Tier 2 support for technical or regulatory help desks, including issue triage, resolution, and ... and technology evolve. The contractor will provide expertise on regulations and technical issues, support testing and implementation of new standards (like… more
- IBM (Frederick, MD)
- …ticketing system, ensuring timely resolution or escalation. * Escalate unresolved issues to Tier 2 or Tier 3 support teams as needed. * Assist with ... Tier 1 Help Desk Analyst to provide first-level support for end users experiencing technical issues. This role is critical in ensuring smooth day-to-day… more
- TekSynap (Silver Spring, MD)
- …for 22,000 users worldwide. As a subcontractor to Human Touch, TekSynap provides End User Support including Tiers 1 and 2 help desk support including ... **Responsibilities & Qualifications** **RESPONSIBILITIES** + Respond to requests for technical assistance via phone, email or via the web queue, including chat or… more
- CompuCom (Annapolis, MD)
- …Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Technical Support Manager to join our team. The Technical Support Manager ... will manage performance of Level 1 & Level 2 services and support to clients while...and adapt service to changes in demand. + Led Tier 1 & Tier 2 ...in demand. + Led Tier 1 & Tier 2 service desk teams. + Proven… more
- Lockheed Martin (Fort Meade, MD)
- …and operation of IT systems * Provide Tier 1 \(Help Desk\) and Tier 2 \(Escalation\) problem identification, diagnosis and resolution of problems * Provide ... about Lockheed Martin's competitive and comprehensive benefits package\. We support our employees, so they can support ...* Provide Tier 1 \(Help Desk\) and Tier 2 \(Escalation\) problem identification, diagnosis and… more