- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users. This role is critical to ... cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to end users for PCs, servers, printers, VDIs, and other peripherals. +… more
- Lockheed Martin (Fort Meade, MD)
- …and degradation problem identification, diagnosis and resolution of problems \- Provide technical support to software development and integration efforts in the ... ARE** The program is on fire for cyber\. In support of our customer, members of the team are...development, operational, test, and lab systems and products\. Provide technical and engineering services to troubleshoot system failures or… more
- Davis-Ulmer Sprinkler Co. Inc. (Beltsville, MD)
- …of emerging applications. Due to continued growth, we are looking for a Tier 2 Help Desk Technician to support our team in Beltsville, MD. In this role, ... Tier 2 Help Desk Technician Beltsville,...Manager in the assignment, scheduling, and dispatching of all technical resources for service and installation related activities. +… more
- CACI International (Annapolis Junction, MD)
- …diverse platforms + Provide Tier 1, Tier 2 , and Tier 3 technical support and root cause analysis for escalated issues + Perform account lifecycle ... hiring a seasoned System Administrator - Level 3 to provide advanced technical leadership and hands-on support for implementation, troubleshooting, optimization,… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …to stakeholders + Experience providing Tier 1 and Tier 2 support for technical or regulatory help desks, including issue triage, resolution, and ... and technology evolve. The contractor will provide expertise on regulations and technical issues, support testing and implementation of new standards (like… more
- IBM (Frederick, MD)
- …ticketing system, ensuring timely resolution or escalation * Escalate unresolved issues to Tier 2 or Tier 3 support teams as needed * Assist with ... Tier 1 Help Desk Analyst to provide first-level support for end users experiencing technical issues. This role is critical in ensuring smooth day-to-day… more
- TekSynap (Silver Spring, MD)
- …for 22,000 users worldwide. As a subcontractor to Human Touch, TekSynap provides End User Support including Tiers 1 and 2 help desk support including ... **Responsibilities & Qualifications** **RESPONSIBILITIES** + Respond to requests for technical assistance via phone, email or via the web queue, including chat or… more
- ARSIEM (Annapolis Junction, MD)
- …devices, mobile devices, etc. + Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. + Provide ... client you work with. ARSIEM seeks a System Administrator 2 . This position will support one...+ Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and… more
- M. C. Dean (Annapolis Junction, MD)
- …endpoint devices. The position provides Tier 1 helpdesk support and support to Tier 2 (Escalation) problem identification, diagnosis and resolution ... and changing the world for the better. We are seeking a **System Administrator 2 ** to join our **Security and Electronic Systems (SES)** business Unit. As part of… more
- Fujifilm (Annapolis, MD)
- **Position Overview** The Technical Support Engineer, MI - II ( Tier II) handles remote technical support across our product lines for HCUS customers. ... of the position is to be versed in primary support across our Synapse products, and the ability to...with peers and Lead Team members on solving complex technical issues and developing innovative solutions. + Effectively documents… more