- Themis Insight (Fort Meade, MD)
- …devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides ... needs. Required: TS/SCI with a Polygraph Core Responsibilities: + Support GOTS product on AWS platform Environment: Linux VMs...+ Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …with SLAs. + Manage ticket triage, escalation, and resolution for Tier 1 and Tier 2 support across multiple mailboxes. + Maintain and update SOPs and ... evolve. The contractor will provide expertise in regulations and technical issues, support testing and implementation of...+ Demonstrated experience providing Tier 1 and Tier 2 help desk support … more
- Leidos (Beltsville, MD)
- … includes managed IT services, managed service desk ( Tier 1), deskside support ( Tier 2 ), workstation and server engineering and maintenance, security, ... Leidos Digital Modernization Sector is looking for a Laboratory Support Application Support specialist to work at...periodic training sessions 3-5 years of Software Administration experience 2 -3 years of identity / account management 1- 2… more
- CACI International (Annapolis Junction, MD)
- …and maintenance of IT systems + Manage daily operations and configuration of IT systems + Perform Tier 1 (Help Desk), Tier 2 , and Tier 3 (Escalation) ... network devices, and mobile environments. The candidate will provide Tier 1 through Tier 3 support... system security patching (IAVA) + Provide communication of technical issues and system status to internal customers and… more
- Cinteot (Annapolis Junction, MD)
- … Specialist 2 Description: The Hardware Technician (IT Field Support Specialist 2 ) provides Tier 2 and 3 on-site and remote supports for computer ... including the use of ticketing systems and documentation + Support network upgrade projects or initiatives + Support...Certification. Equivalent education and experience: Associate's degree in a technical field and two ( 2 ) years of… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides ... accessing and using IT systems + Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems + Perform… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. + Provides ... be responsible for providing Sr. level Linux System Administration support for the program. Required: Very strong Linux (Red...+ Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and… more
- DCCA (Annapolis Junction, MD)
- …devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. Provides ... accessing and using IT systems . Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems . Provide … more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …mobile devices, etc. Thee will be Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems, providing ... in the Annapolis Junction, MD area. You will provide support for implementation, troubleshooting and maintenance of Information Technology...+ Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and… more
- SAIC (Adelphi, MD)
- …for the Army Research Laboratory in Adelphi, MD. + Provide Tier I and Tier II technical support for hardware and software + Recommend system ... Research Laboratory (ARL) Information Technology (IT) Modernization** program and support the full range of Enterprise IT services to...team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical… more