- General Dynamics Information Technology (Annapolis Junction, MD)
- …devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides ... compliant with Identity & Access Control Management (ICAM) policy. + Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems… more
- Rubrik (Annapolis, MD)
- …Agency Check and Inquiries (NACI))._ **Position Risk Designation: Non-Sensitive, Moderate Risk, Tier 2 (Public Trust)** _Incumbents with access to US Government ... data may be required to complete Standard Form 85P and undergo Tier 2 (T2) Investigation for non-sensitive positions designated Moderate Risk._ **Position Risk… more
- Oracle (Annapolis, MD)
- …issues that require in-depth technical analysis beyond Tier 1 and Tier 2 support . Perform thorough root cause analysis of critical incidents, ... frameworks, and innovative Conversational and Generative AI capabilities. As an experienced technical expert, you will play a pivotal role in designing and… more
- Kaizen Approach, Inc (Linthicum, MD)
- …providing Tier 1 or Tier 2 Help Desk support + Experience troubleshooting through technical directories and virtual resources + A Bachelor's ... support our very mission-focused customer. In this role you will provide Tier 1 support to end users by utilizing various technical directories and… more
- Leidos (Laurel, MD)
- …Develop and update documentation for SOP's and troubleshooting procedures. + **Provides** Tier 2 (Escalation) problem identification, diagnosis and resolution + ... match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support , Parental Paid Leave,… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …tickets at lowest level of support + Receive, triage and route tickets to Tier 2 Help Desk according + Compile and organize data for monthly status reports ... The Help Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier 1/Level...Desk Specialist shall possess the following capabilities: + Two ( 2 ) years demonstrated Help Desk experience. Bachelor's degree in… more
- Guidehouse (Patuxent River, MD)
- …and bring extensive insight into Navy-specific business processes and system configurations. + Provide Tier 2 support for SAP ECC modules, including FI, CO, ... complex production issues, working closely with end users, Tier 1 support , and Tier 3 technical teams. + Analyze system behavior and recommend functional… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …devices, mobile devices, etc. + Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems + Provide ... Junction, MD area. The Windows Systems Administrators will provide support for implementation, troubleshooting and maintenance of Information Technology (IT)… more
- Lentech, Inc (Fort Meade, MD)
- …devices, mobile devices, etc. . Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. . Provides ... a boutique engineering firm that specializes in delivering advanced, mission-focused technical solutions to support our high-profile intelligence community… more
- Belay Technologies (Annapolis Junction, MD)
- …devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems + Provides ... environments. You'll provide critical troubleshooting, enhancing system performance, and support ServiceNow workflows, all while working in a dynamic, fast-paced… more