- Alaant (Glens Falls, NY)
- …Capital Region. They are seeking an individual to lead and manage a team for their Tier 1 and Tier 2 helpdesk. Great benefits and work/life balance!** ... **Hours and Benefits for the IT Support Manager:** + On-site Monday-Friday + $65,000 - $85,000...the call center and ticket system, with minimal hands-on technical work. Focus on supervising, planning, meeting, training, and… more
- SUNY Morrisville (Morrisville, NY)
- …AV setups. + End-User Support (Help Desk - our Tier 1 Support ): + Provide technical support for end-users, including troubleshooting hardware and ... expert knowledge in audio/visual (AV) systems and a strong ability to support end-users in troubleshooting and resolving technical issues. Hands-on experience… more
- New York Times (New York, NY)
- …York, NY. Shift Details: Monday- Wednesday: 8AM-5PM ET Responsibilities: + You will provide tier 2 hands-on support to end-users throughout the company ... understand the world. Basic Qualifications: + 3+ years of experience in an IT technical support role + 1+ years of experience with end-user support using… more
- Rubrik (Albany, NY)
- …and other upstream/downstream applications + Working experience with third-parties to provide technical support , research, troubleshooting and be able to resolve ... **What you'll do:** + Provide day to day Salesforce support /bugfix to our end users + The single point...and Inquiries (NACI))._ **Position Risk Designation: Non-Sensitive, Moderate Risk, Tier 2 (Public Trust)** _Incumbents with access… more
- University of Rochester (Rochester, NY)
- …Serves as a key technical resource for the Customer Technology team, delivering Tier 1- 2 support and solutions across hardware, software, and systems. ... and resolution of vendor-supported incidents. + Troubleshoots and resolves technical issues related to systems, software, and hardware; documents...asset records. + Serves as a Tier 2 escalation point for complex support cases;… more
- The Walt Disney Company (New York, NY)
- …from a shared operations team ( tier 1) to the Media Systems Engineer II's ( tier 2 ) and beyond. They are able to tackle the most complicated technical ... will power our media, advertising, and distribution businesses for years to come. 2 . Reach, Scale & Impact: More than ever, Disney's technology and products serve… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …integration using DoD Architecture framework (DODAF). + Coordinate with partners and technical support teams to develop the interface control documents and ... with this position helping to determine, develop, and improve technical solutions in support of VA's business...pass a background check to obtain a Public Trust ( Tier 2 ) Position + Must be a… more
- GovCIO (Albany, NY)
- …GovCIO is currently hiring for MULTIPLE **Senior Database Administrator(s)** to support our customer, USPS' Network and Compute Technology (NCT) group. The ... NCT is responsible for the planning, development, implementation, and support of the USPS network and compute technology infrastructure. NCT enhances the postal… more
- Trinity Health (Albany, NY)
- …and new desktop hardware. Maintains desktop software and hardware. Supports mobile workforce. Provides Tier 2 support to ITS users for basic software and ... printer, etc.) at users' locations. + Provides desk-side end-user Tier 2 support and problem...in a computing environment and encourage positive communication with technical staff. + Performs routine desktop and office network… more
- PDS Tech Commercial, Inc. (East Syracuse, NY)
- …make informed decisions. + Facilitate dealer referrals to distributors for parts, technical support , or product inquiries. + **Warranty and Technical ... coverage, and processes. + Assist with basic troubleshooting and technical support for remote-access or Wi-Fi-capable products,...+ Triage customer complaints or issues and escalate to Tier 2 representatives when necessary for more… more