- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- **What is the position?** The Bilingual Tier 1 Service Desk ...and a resident of the US for at least 3 years within the last 5 years. + Fluent ... to complaints for our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your… more
- IBM (Frederick, MD)
- …using a ticketing system, ensuring timely resolution or escalation. * Escalate unresolved issues to Tier 2 or Tier 3 support teams as needed. * Assist ... location. We are seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide...professional expertise** * 1+ year of experience in customer service or help desk role. * Basic… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Active Secret Clearance Location: Aberdeen Proving Grounds Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 ... Service Desk Technician - Intermediate Clearance...peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate… more
- TAI (Pikesville, MD)
- **About the Role:** The Desktop Support Specialist will support Tier I through Tier II level software and hardware desktop issues. The focus of this position ... directly with end users in a helpful and customer service -oriented manner. This vital role involves everything from setting...glimpse into your day to day:** + Provide direct help- desk support to users across the organization using ticketing… more
- Leidos (Rockville, MD)
- …and any required briefings/presentations in MS PowerPoint format. + Provide UCC Tier 3 support in coordination with the Service Desk (and using the ... requests, incidents, and problems. The Contractor shall report on Tier 3 support monthly. + Deliver root...Cisco Telepresence products including Suite, + Working knowledge of Service desk tiered system. **Desired Qualifications:** +… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... Inc is looking to hire a System Administrator Level 3 for a great opportunity in the Annapolis Junction...implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 (Help Desk ) problem identification, diagnosis… more
- Nightwing (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... Provide support for implementation, troubleshooting, and maintenance of IT systems. Provide Tier 1 (Help Desk ) problem identification, diagnosis, and resolution… more
- COMSO, Inc (Fort Meade, MD)
- …devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and Tier 3 (Escalation) problem identification, diagnosis and resolution of ... of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis...with server hardware, applications and software integration + Provide Tier 3 (Escalation) problem identification, diagnosis and… more
- COMSO, Inc (Fort Meade, MD)
- …devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and Tier 3 (Escalation) problem identification, diagnosis and resolution of ... CE certifications. + Two (2) years of experience with Service Management (ITSM) is required. Job Description: + Provides...of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more