- COMSO, Inc (Fort Meade, MD)
- …devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and Tier 3 (Escalation) problem identification, diagnosis and resolution of ... CE certifications. + Two (2) years of experience with Service Management (ITSM) is required. Job Description: + Provides...of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis… more
- Belay Technologies (Annapolis Junction, MD)
- …skills + Working with the ISSE and the accreditation of the system, handling Service desk tickets and heading up the Global searches system. + Handling ... the client/server/storage/network devices, mobile devices, etc. The SA provides Tier 1 (Help Desk ) and Tier... Service desk tickets and heading up the… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
- Belay Technologies (Laurel, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk ) and Tier...weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid… more
- Belay Technologies (Annapolis Junction, MD)
- …the daily activities of configuration and operation of IT systems + Provides Tier 1 (Help Desk ) problem identification, diagnosis and resolution of problems ... with Linux, Windows, VMWare + Support the development of Service Now Workflows, deploy Service Now into...of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier… more
- CACI International (Laurel, MD)
- …support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of ... users in accessing and using IT systems + Provide Tier I (Help Desk ) and Tier...experience supporting applications in the SIGINT environment. + Three ( 3 ) years' experience installing software packages such as .iso… more
- TISTA Science and Technology (MD)
- …2+ years of experience working in a customer-facing technical support role, including Service Desk /Help Desk /Desktop support. + Familiarity with both Windows ... are seeking a full-time Desktop Technician to provide level 1/2 and desk -side support for devices including desktops, laptops, printers, scanners, and mobile… more
- Leidos (Laurel, MD)
- …The successful candidate will work with less than 10 people supporting the Customer Service Desk to manage IT systems infrastructure and any process related to ... support for** Implementation, troubleshooting, and maintenance for IT systems + **Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of… more
- CACI International (Annapolis Junction, MD)
- …**Responsibilities:** As a System Administrator, your key responsibilities will include: + Tier 1 (Help Desk ) support for problem identification, diagnosis, and ... to support critical infrastructure with the highest standards of service and reliability. We're looking for a skilled System...operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the smooth running of… more
- Idea Entity (Belcamp, MD)
- … Tier 1 (onsite/help desk ), Tier 2 (subject matter support), and Tier 3 (vendor) support + Liaise with vendors and other IT personnel for problem ... who: + Acts with a Customer-First mindset - empathizing and building trust through service + Takes initiative and Gets Stuff Done without waiting for direction +… more