- CACI International (Annapolis Junction, MD)
- …and configuration of IT systems + Perform Tier 1 (Help Desk ), Tier 2, and Tier 3 (Escalation) problem identification, diagnosis, and resolution + ... to support critical infrastructure with the highest standards of service and reliability. We're looking for a skilled System...network devices, and mobile environments. The candidate will provide Tier 1 through Tier 3 … more
- Themis Insight (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... operating systems enhancements to improve reliability and performance. The Level 3 System Administrator shall possess the following capabilities: + Provide support… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …+ Provide Tier 3 support for the application, working collaboratively with the Service Desk , which will handle Tier 1 and Tier 2 support. ... + Serve as the transition point of contact for the technical components of the project. + Support other project activities and DRT activities as directed by Project Manager and/or Portfolio Manager. Require Experience: + 7+ years of Appian development… more
- Leidos (Beltsville, MD)
- …IT services, engineering, and technical support for customers.Support includes managed IT services, managed service desk ( Tier 1), deskside support ( Tier ... practices Experience with developing user documentation and conducting periodic training sessions 3 -5 years of Software Administration experience 2- 3 years of… more
- Belay Technologies (Laurel, MD)
- …problem resolution for all the client, server, storage, network devices, Etc. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, ... Terraform Perks and Benefits: + 8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid holidays and optional leave up to 6… more
- Lincoln Financial (Annapolis, MD)
- …stability and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm ... Work from Home **Work Arrangement:** Hybrid Preferred : Preferred employee will work 3 days a week in a Lincoln office **Relocation assistance:** is not available… more
- Belcan (Annapolis, MD)
- Senior Network Operations Center Technician Job Number: 358010 Category: Help Desk / Support Description: Job Title: Senior Network Operations Center Technician ... JOB RESPONSIBILITIES: Senior Network Operations Center Technician will contribute to the Tier 2 CAS Network Operations Center (NOC). This position is responsible for… more
- St. George Tanaq Corporation (Suitland, MD)
- …Leadership and Process Optimization - Experienced in leading 24x7 NOC operations, managing Tier 1- Tier 3 escalation workflows, and establishing Standard ... solutions to sustain 99.99% uptime across multiple geographically distributed sites. 3 . Enterprise Systems Administration - Expert in managing Windows Server and… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …implement upgrades and patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + Knowledge and experience troubleshooting Linux ... of the server environment. + Provide support to resolve incident, problem, or service requests that require subject matter expertise and cannot be resolved by the… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution. + Provide Wireless Device support to ... 1+ years with Masters + 2+years with Bachelors + 3 + years with Associates + 5+ years with no...identifying network problems impacting users and work with appropriate Tier II or III administrators. + Experience troubleshooting WIFI… more