- CACI International (Annapolis Junction, MD)
- …maintain current AEA Standard Operating Procedures (SOPs) and documented AEA Outreach Service Level Agreements (SLAs) * Responds to complicated user questions * ... Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders...Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests Interacts… more