- Coinbase (Raleigh, NC)
- …of critical support systems. While also serving as a technical escalation point for the Tier 1 Service Desk , your contributions to the ITSM ecosystem are ... *Serve as a primary technical escalation point* for the Tier 1 Service Desk team,...3 + years of experience in a global IT Service Desk environment * Proven expertise in… more
- GovCIO (Raleigh, NC)
- **Overview** GovCIO is currently hiring for a Senior Service Desk Administrator with an active Secret clearance to provide Tier I phone support and ... in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service...Windows 10. **Qualifications** + High School with 0 - 3 years Tier 1 support (or commensurate… more
- SKC Communication Products LLC (NC)
- …Technical support for videoconferencing and integration clients 2. Provide excellent customer service and build customer relationships 3 . Work independently, be ... Answer client calls (audio and video) and emails, open & follow-up on Service trouble tickets, troubleshoot problems and take appropriate action to resolve 6. Work… more
- Chiesi (Cary, NC)
- …operational level agreements (OLAs). + Service Desk Operations: Understanding of Tier 1 to Tier 3 support models, ticket lifecycle, prioritization ... ICT services through effective management of external vendors and internal service performance. Coordinate service desk operations and act as the key liaison… more
- Lincoln Financial (Greensboro, NC)
- …+ Leading evidence collection for audit and compliance. + Coordinating activities with the service desk , managed service providers, and other IT teams when ... Radnor, PA (Pennsylvania) **Work Arrangement:** Hybrid Preferred : Preferred employee will work 3 days a week in a Lincoln office **Relocation assistance:** is not… more
- Xylem (Charlotte, NC)
- …support technical solutions. * Collaborate with various teams, including Enterprise Architects, Service Desk , Tier 2 Support Technicians, CyberSecurity, and ... IT Operations documentation (KBAs) and align with ITSM Continual Service Improvement (CSI) models * Driving comprehensive migration efforts...Apple ABM, and Apple ADE. * Extensive experience in Tier 3 engineering roles, focusing on enterprise… more
- Serco (Fort Bragg, NC)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... Readiness Director and brigade personnel development (PD). + Participate in in- service training and professional development opportunities within the H2F Performance… more
- Serco (Fort Bragg, NC)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... **U.S. Citizenship** + **The ability to pass a NACI ( Tier 1) to obtain access to US Government facilities...+ or equivalent sports teams for a minimum of 3 months + or three years of experience requirement… more
- Lincoln Financial (Raleigh, NC)
- …stability and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm ... Work from Home **Work Arrangement:** Hybrid Preferred : Preferred employee will work 3 days a week in a Lincoln office **Relocation assistance:** is not available… more
- Pacific Northwest National Laboratory (Raleigh, NC)
- … Desk , Health & Safety, Manager Experience, Employee Self Service , Payroll, Benefits, Compensation, Time and Labor, and Absence Management. **Responsibilities** ... testing HCM-related business rules, eligibility profiles, security roles, and self- service capabilities. + Knowledge of Oracle HCM reporting tools...of relevant experience -OR- + MS/MA or higher and 3 years of relevant experience -OR- + PhD and… more