- GovCIO (Austin, TX)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on ... . + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other ... + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 . + Analysis of ticket types and categories to identify trends… more
- COMSO, Inc (San Antonio, TX)
- …devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and Tier 3 (Escalation) problem identification, diagnosis and resolution of ... of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis...with server hardware, applications and software integration + Provide Tier 3 (Escalation) problem identification, diagnosis and… more
- Molina Healthcare (Austin, TX)
- …facilities (including computer systems, networks applications, telecommunications, technical support and Service Desk ) can be recovered within required, and ... timescales. The functions covered are: 1. Development, 2. PMO, 3 . Testing, 4. Maintenance, 5. Service Training,...Chaos Engineering Programs. + Conduct annual validation of all Tier 0 through Tier 2 Applications for… more
- BEAT LLC (San Antonio, TX)
- …the front line of advanced technical support; bridging Tier 1 service desk operations with Tier 3 enterprise engineering teams. By maintaining system ... tools (eg, SCOM, MECM dashboards), escalating issues as necessary. Collaborate with Tier 3 Administrators and Engineering teams to implement corrective actions,… more
- Serco (Fort Bliss, TX)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... Director and brigade personnel development (PD). + Participate in in- service training and professional development opportunities within the H2F...US Citizenship. + The ability to pass a NACI ( Tier 1) to obtain access to US Government facilities… more
- Guidehouse (San Antonio, TX)
- …by email, Microsoft Teams, or telephone, promptly and courteously, with a customer service focus + Perform a wide variety of general clerical work, including ... operations - Escalate more complex matters to IT through Help Desk and other set processes + Receive/distribute/prepare all incoming/outgoing packages, faxes,… more
- AccentCare, Inc. (Austin, TX)
- …Teams, OneDrive, and secure remote access. + Triage and resolve escalated issues from the Help Desk . + Coordinate with Tier 3 teams and field services to ... Auto-pilot, + Networking (TCP/IP, WINS, DNS, DHCP) + ITIL Service Management through Service Now + Single...communication, diagnosing problems, and performing troubleshooting activities. + Provide Tier 1 & 2 support for executives and their… more
- Serco (Fort Hood, TX)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... US Citizenship + The ability to pass a NACI ( Tier 1) to obtain access to US Government facilities...ROTC, collegiateor equivalent sports teams for a minimum of 3 months + or three years of experience requirement… more