- AeroVironment (Arlington, VA)
- …documentation reviews to validate company policies, procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue escalation and ... across the CIO org, support compliance for the Enterprise, manage the Cyber help desk , develop processes and maintain documentation, and work with IT and Cyber teams… more
- Red River (Chantilly, VA)
- …are looking for a **Systems Support Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in Chantilly, VA, ... in a prompt, professional manner. + Deliver high-quality customer service with a focus on empathy and clear communication...customer compliance frameworks (such as CMMC). + Minimum of 3 years of experience in IT. + Associate degree… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support - Tier ...at Tier 2 will be forwarded to Tier 3 support for assistance and resolution. + ... VA Job Responsibilities Trace Systems is seeking an IT Service Desk Support personnel to support the...for further technician support. + Manage tickets routed to Tier III for specialized support. + Assist users with… more
- Leidos (Norfolk, VA)
- **Description** The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This team provides Tier I and ... or may provide expertise to solve first and second tier technical support issues for end-users of the organization's...the organization's products and services. Primary Responsibilities **As a Service Desk RDM Technician, you will:** +… more
- Imagine One Technology & Management (Norfolk, VA)
- …looking for **Night Shift Service Desk Specialist / Command Center** to support a Tier 2 and Tier 3 Command Center in Norfolk, VA for a large family ... slide decks as needed. + Provide support to shipyard tier 1 support desk and other external...morning operations briefs. + Provide tier 1, tier 2 and tier 3 … more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1.5) to join our support team operating within a secure Azure enterprise ... with established SLAs and SLOs. + Troubleshoot and resolve Tier 1.5-level issues related to Azure services, Microsoft Windows,...knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may… more
- General Dynamics Information Technology (Quantico, VA)
- …Services **Skills:** Executive Support,Help Desk Support,IT End User Support,IT Service Desk **Certifications:** CompTIA Security+ CE | CompTIA - CompTIA ... Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier 2** at GDIT. Shape what's next for… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …Science, or related discipline Program Description: The program provides comprehensive Tier 1, Tier 2, and Tier 3 IT Infrastructure Support services to ... agencies evolving business and mission needs. Position Description: The Tier 2 Help Desk Specialist provides advanced... 1 staff to improve first-call resolution, collaborates with Tier 3 engineers on root cause and… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 38527 **Summary** ** Tier 1 Help Desk Analyst** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... provide services to our nation. SecuriGence is seeking a ** Tier 1 Help Desk Analyst** to help...service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk … more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer's location. The candidate shall be prepared… more
