- GovCIO (Richmond, VA)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on ... . + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- Koniag Government Services (Winchester, VA)
- …Act as a liaison to escalate and monitor issues between the government analysts and Tier 3 and 4 + Document agency business rules and standard operating ... a Koniag Government Services company, is seeking a Help Desk Technician with a Top-Secret clearance to support ATS...training to a user base + Excellent communication, customer service and organizational skills + Must be fully fluent… more
- CACI International (Sterling, VA)
- …team is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and ... server, and mainframe applications or hardware. + Support the Tier 2 Enterprise Service Desk ...Tier 2 Technician T2 - Bachelors Degree and 3 years related technical and managerial experience + **Must… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other ... + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 . + Analysis of ticket types and categories to identify trends… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst and Asset Technician with the ability to work in a challenging, consultative, and ... Friday. Description: The successful candidate will be responsible for Tier II and Asset support of an environment composed...customers when they call or walk into the customer service center, remotely, or at the customer's location. The… more
- NANA Regional Corporation (Arlington, VA)
- …+ Develop expertise in the software tools. + Travel up to 25% to deliver training. **Help Desk Support:** + Provide Tier I and Tier II help desk ... client in Arlington, VA. This role provides training and desk -side support. To join our team of outstanding professionals,... providers as necessary. + Ensure compliance with appropriate service level agreements. **Qualifications** + Minimum 3 … more
- CACI International (Chantilly, VA)
- …in lieu of formal education. Minimum 3 years of experience in Help Desk support, IT service desk , or systems administration roles. Proven ability ... 24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT Operator,...restart services and hardware when needed, and coordinate with Tier 2/ 3 teams to address complex problems.… more
- Shuvel Digital (Vienna, VA)
- Service Desk Hybrid Vienna, VA. Description: The ...work independently and in a team environment + Desired - 3 + years of Tier 1 support and capabilities ... Service Desk is a fast-paced environment that operates 24/7 to support our enterprise. Our Service is responsible for acting as the first point of contact for… more