- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and ...used in lieu of a degree. + Secret clearance Tier 3 investigation required. Chenega Corporation is… more
- Guidehouse (Mclean, VA)
- …solving + Read and interpret written communication **What Would Be Nice To Have** **:** + 3 - 5 years in a top- tier professional services firm or in a corporate ... Team is seeking a new team member to fill the position of Front Desk Receptionist at the International Headquarters, with potential rotation at other locations in… more
- CACI International (Ashburn, VA)
- …logs, & capture user reports. + Responsible for operations support metrics and Portfolio service desk ticket queues. + Interact with Portfolio Owner, Service ... with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed...VA 2- 3 days per week.** _Desired:_ + Tier 3 analysis + High-level scoping of… more
- NTT DATA North America (Alexandria, VA)
- …of experience working with government employees to define performance measures for a help desk / service desk + 10 years of experience providing exceptional ... + Manages a team of 50+ FTE's who provide Tier I & II support for a major government agency....customer service in a federal environment + 3 years… more
- V2X (Springfield, VA)
- …as well as be capable of supporting internally escalated tickets from the IT Enterprise Service Desk team. + The IT Enterprise Desktop team supports a wide array ... concepts and approaches. Familiarity with supporting internally escalated tickets from a Service Desk team. + Familiarity with remediating IA and INFOSEC… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …both immediate workarounds and long-term fixes. + Respond to and manage escalated service desk tickets. + Communicate clearly with team members and stakeholders, ... field, OR equivalent combination of education and experience (including military service ). + ** 3 + years** of relevant systems administration experience.… more
- DMS International (Virginia Beach, VA)
- …no record of criminal convictions. + Have the ability to obtain a Favorable Tier 3 Background Investigation. + Possess an associate's degree from an accredited ... Work Statement (PWS) and may be required to attend in- service training which is designed to update contractor personnel...general computer problems and coordinate with the NMCI Help Desk and Base Operations personnel when additional assistance is… more
- TekSynap (Springfield, VA)
- …The Incident Support Manager supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business ... first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses....and reporting. The NOC is staffed 24x7x365 with three ( 3 ) shifts of mid to senior level contract technicians,… more
- Chenega Corporation (Oakton, VA)
- …and automation processes for new applications. + Sets up administrator and service accounts. + Maintains system documentation. + Interacts with users and evaluates ... + Provides advice and training to end-users and help desk personnel. + Maintains current knowledge of relevant technologies...Skills and Experience + Demonstrate directly related experience in Tier II and Tier III support. +… more
- Lincoln Financial (Richmond, VA)
- …stability and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm ... Work from Home **Work Arrangement:** Hybrid Preferred : Preferred employee will work 3 days a week in a Lincoln office **Relocation assistance:** is not available… more