- AeroVironment (Manassas, VA)
- …documentation reviews to validate company policies, procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue escalation and ... across the CIO org, support compliance for the Enterprise, manage the Cyber help desk , develop processes and maintain documentation, and work with IT and Cyber teams… more
- Chenega Corporation (Oakton, VA)
- …and automation processes for new applications. + Sets up administrator and service accounts. + Maintains system documentation. + Interacts with users and evaluates ... + Provides advice and training to end-users and help desk personnel. + Maintains current knowledge of relevant technologies...Skills and Experience + Demonstrate directly related experience in Tier II and Tier III support. +… more
- TekSynap (Ashburn, VA)
- …The Incident Support Manager supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business ... first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses....and reporting. The NOC is staffed 24x7x365 with three ( 3 ) shifts of mid to senior level contract technicians,… more
- Leidos (Lorton, VA)
- …seeking an experienced ServiceNow Software Development Manager, to join an internal service center group under the Digital Modernization Sector and the Repeatable ... the instance. + Provide technical guidance and support for ServiceNow IT Service Management (ITSM) and the IT Asset Management (ITAM) module, specifically Software… more
- HCA Healthcare (Richmond, VA)
- …working with enterprise and facility resources as an application SME to resolve service desk incident tickets for assigned application or responsibilities with ... and financial wellbeing + 401(k) Plan with a 100% match on 3 % to 9% of pay (based on years of service ) + Employee Stock Purchase Plan with 10% off HCA Healthcare… more
- Serco (Suffolk, VA)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... cell movement and logistics plans for Multi Combatant Command (CCMD) and CCMD Tier 1 & 2 exercises. Additionally, the planner provides input and expertise in… more
- CACI International (Sterling, VA)
- …logs, & capture user reports. + Responsible for operations support metrics and Portfolio service desk ticket queues. + Interact with Portfolio Owner, Service ... with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed...+ Champion special projects and technical upgrades. + Monitor Tier 2 and 3 support ticket queues… more
- Serco (Suffolk, VA)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... integration, and execution of air missions and operations in Tier 1 Combatant Command exercises. + This role requires...of 3 years of experience on a 3 -star or 4-star Joint or Service Headquarters… more
- TekSynap (VA)
- …analysis of user requirements and IT processes to enhance efficiency and service delivery. + Researches, identifies, and reports trends and patterns of recurring ... solutions. + Prepares business cases and implementation plans for IT service improvements. + Ensures rigorous application of information security and cybersecurity… more
- ManTech (Mclean, VA)
- …administration. + Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support. + Deliver basic user training for ... range of technical challenges. You will ensure reliable IT service delivery and work across teams to respond to...**Hours of Coverage:** + Shift - 7:00 AM to 3 :30 PM **Minimum Qualifications:** + High School Diploma with… more