- TAI (Pikesville, MD)
- **About the Role:** The Desktop Support Specialist will support Tier I through Tier II level software and hardware desktop issues. The focus ... of this position will be desktop support while also working directly with end users in a helpful and customer service-oriented manner. This vital role involves… more
- ManTech (Hanover, MD)
- …all enterprise users. **Responsibilities** **include, but are not limited to** + Provide Tier I/ II technical support , adhering to established guidelines for ... ManTech seeks a highly motivated and customer-focused **Cloud Desktop Support Specialist** to join our...of contact for users, escalating complex issues to the Tier 2 and 3 teams as necessary. + Maintain… more
- COMSO, Inc (Fort Meade, MD)
- Systems Administrator II - PIPELINE (TS/SCI w/ Polygraph) FORT MEADE, MD (http://maps.google.com/maps?q=FORT+MEADE+MD+USA+20755) Description COMSO, Inc. is a ... innovative learning solutions for workforce development, and exceptional operations and production support . We were founded in 1988, and remain a recognized woman… more
- COMSO, Inc (Fort Meade, MD)
- …Job Description: + Develops and implements applications into the enhanced virtual desktop infrastructure (eVDI). + Provides support to eVDI end-users, back-end ... Platform Engineer II - PIPELINE (TS/SCI w/ Polygraph) FORT MEADE,...eVDI including troubleshooting, repairing, monitoring, and testing + Provide Tier 2 and Tier 3 support… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team ... ticketing system. Keep meticulous notes. + Troubleshoot and repair Desktop /Laptop and thin client hardware. + Support ...3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a working knowledge… more
- Leidos (Bethesda, MD)
- …to perform remote administration of servers located in offsite data centers. + Provide Tier 3 operations support and be able to rapidly distinguish isolated user ... customers to handle service inquiries and problems. + Experience working as a Tier 3 system administrator: familiar with using desktop software applications such… more
- CACI International (Annapolis Junction, MD)
- …**Responsibilities:** As a System Administrator, your key responsibilities will include: + Tier 1 (Help Desk) support for problem identification, diagnosis, and ... resolution. + Tier 2 (Escalation) support for more complex issues, providing troubleshooting and in-depth analysis. + Configuration and management of UNIX,… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …needed. + Experience identifying network problems impacting users and work with appropriate Tier II or III administrators. + Experience troubleshooting WIFI and ... provide feedback on one-time and problematic trends/patterns with customer support requirements. + Ensure rigorous application of cybersecurity policies, principles,… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …the Annapolis Junction, MD area. The Help Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier 1/Level 1 support . They will ... support + Receive, triage and route tickets to Tier 2 Help Desk according + Compile and organize...support to users, including e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS application Requirements… more
- SAIC (Beltsville, MD)
- …in a computer science/computer engineering related discipline and 3-6 years IT network engineering support experience ( Tier II , Tier III, network ... mission by providing enterprise architecture design, engineering operations and maintenance support services for desktop computers, servers, networks, firewalls,… more