- M. C. Dean (Annapolis Junction, MD)
- …Information Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 helpdesk support. This position requires onsite support at a ... Utilize technology-based problem tracking system (ie, ticketing system) to document helpdesk phone calls; document troubleshooting steps prior to completing ticket… more
- Axxum Technologies (Rockville, MD)
- Service Desk Specialist - Rockville, MD - Hybrid + Technical Support: Provide Tier II level support for Windows OS, networking, printers, connectivity issues, ... cloud environment. + Ticket Management: Respond to and resolve escalated helpdesk tickets from Tier I, ensuring timely and accurate problem resolution. + System… more