- General Dynamics Information Technology (Fort Meade, MD)
- …end-users and customers to ensure timely resolution.** **Process tickets received from the Tier II support desk to resolution and escalate appropriate tickets to ... and incident resolution scripts.** **Support occasional weekend maintenance windows conducted by Tier II personnel.** **Prepare and submit After Action Reports… more
- General Dynamics Information Technology (Fort Meade, MD)
- …**US Citizenship Required:** Yes **Job Description:** **GDIT is seeking a Mid-Level Tier III Administrator to provide support to Defense Information Systems Agency ... and onsite (80%) support in Fort Meade, MD or Chantilly, VA.** **The Tier III support team provides daily coverage, 8:00am-5:00pm local time, Monday-Friday and may… more
- M. C. Dean (Annapolis Junction, MD)
- …Information Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 helpdesk support. This position requires onsite support at a ... Utilize technology-based problem tracking system (ie, ticketing system) to document helpdesk phone calls; document troubleshooting steps prior to completing ticket… more
- Axxum Technologies (Rockville, MD)
- Service Desk Specialist - Rockville, MD - Hybrid + Technical Support: Provide Tier II level support for Windows OS, networking, printers, connectivity issues, ... cloud environment. + Ticket Management: Respond to and resolve escalated helpdesk tickets from Tier I, ensuring timely and accurate problem resolution. + System… more