- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …escalate complex issues to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to prioritize and coordinate resolution efforts. + ... Service Desk Incident Manager Clearance Required:...2 years of experience * Certifications (Required): + IAT II certification - CompTIA (Network+, Security+, or equivalent) +… more
- Axxum Technologies (Rockville, MD)
- Service Desk Specialist - Rockville, MD - Hybrid + Technical Support: Provide Tier II level support for Windows OS, networking, printers, connectivity ... + Ticket Management: Respond to and resolve escalated helpdesk tickets from Tier I, ensuring timely and accurate problem resolution. + System Monitoring: Monitor… more
- TAI (Pikesville, MD)
- **About the Role:** The Desktop Support Specialist will support Tier I through Tier II level software and hardware desktop issues. The focus of this position ... directly with end users in a helpful and customer service -oriented manner. This vital role involves everything from setting...glimpse into your day to day:** + Provide direct help- desk support to users across the organization using ticketing… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and Tier ... Systems Administrator II - PIPELINE (TS/SCI w/ Polygraph) FORT MEADE,...of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis… more
- SAIC (Germantown, MD)
- **Description** We are currently seeking a motivated, career and customer service -oriented Sr. Tier II Help Desk Analyst to begin an exciting and ... challenging career with SAIC. In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software… more
- Synergy ECP (Columbia, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem identification, diagnosis ... IT systems + Provide Tier I (Help Desk ) and Tier II (Escalation)...year experience configuring, troubleshooting, monitoring, and administering a messaging service (such as Java Messaging Service , TIBCO,… more
- Synergy ECP (Columbia, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem identification, diagnosis ... IT systems + Provide Tier I (Help Desk ) and Tier II (Escalation)...years' experience configuring, troubleshooting, monitoring, and administering a messaging service (such as Java Messaging Service , TIBCO,… more
- TekSynap (Fort Detrick, MD)
- …(WIs), and program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement ... initiatives. + Provide oversight for service desk operations, ensuring 24x7x365 coverage for...ensuring up-to-date documentation and user resources. + Oversee the Tier I Call Center, Tier II… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of… more
- CACI International (Annapolis Junction, MD)
- …**Responsibilities:** As a System Administrator, your key responsibilities will include: + Tier 1 (Help Desk ) support for problem identification, diagnosis, and ... to support critical infrastructure with the highest standards of service and reliability. We're looking for a skilled System...operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the smooth running of… more