- Synergy ECP (Columbia, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... (4) years of experience with Service Management (ITSM) is required. + Requires DoD 8570 compliance Information Assurance Technical (IAT) Level II certification. more
- SAIC (Annapolis Junction, MD)
- …and problem resolution for all client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... complexity is required + 4 years of experience with Service Management (ITSM) is required + 2 years of...+ DoD 8570 compliance Information Assurance Technical (IAT) Level II certification Target salary range: $160,001 - $200,000. The… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …needed. + Experience identifying network problems impacting users and work with appropriate Tier II or III administrators. + Experience troubleshooting WIFI and ... maintaining and updating IT documents for use by help desk personnel to expedite problem resolution. + Provide Wireless...Active DoD 8570 IAT Level I or IAT Level II certification. + Relevant education/experience requirements: + 1+ years… more
- Lincoln Financial (Annapolis, MD)
- …documenting all work activity in the organizations problem tracking system. This includes Tier II incident and problem management executing within our ServiceNow ... and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm and assess… more
- CACI International (Forest Heights, MD)
- …technical escalations from Service Desk , Network Operations Security Center, Tier II , and other support teams. + Document, track, and coordinate ... Knowledge of Active Directory management & administration. + Experience using ServiceNow service management software (or similar tool) to track incidents and … more
- Link Solutions Inc (Adelphi, MD)
- …+ Ten (10+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent or higher per DoD 8570/DoD ... video, and data communications networks. Join our dynamic team at a top- tier organization, where work-life balance and employee well-being take center stage. This… more
- SAIC (Adelphi, MD)
- …of experience + Ten (10+) years of relevant experience working in an IT or Service Desk environment **CLEARANCE REQUIREMENT:** + Must have an active Top Secret ... ARL's research mission. Join our dynamic team at a top- tier organization, where work-life balance and employee well-being take...clearance **CERTIFICATION REQUIREMENT:** + IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140… more
- CACI International (Forest Heights, MD)
- …technical escalations from Service Desk , Network Operations Security Center, Tier II , and other support teams. + Write PowerShell/python scripts to ... automate systems administration tasks. + Provide guidance and work leadership to less-experienced systems engineers. + Communicate effectively (in oral and written form) with a variety of individuals; work well within small and large team environments. +… more
- CACI International (Annapolis Junction, MD)
- …(SLAs) * Responds to complicated user questions * Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders * Escalate ... employees * Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests Interacts with the… more