- Mass Markets (VA)
- …customers Preferred (Not Required) + One (1) year of experience in customer service or Tier II , technical support + CompTIA IT certification COMPENSATION ... a globally expanding, industry-leading organization. This position is a technical support role, troubleshooting VoIP Phones, Data...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- TekSynap (Dahlgren, VA)
- …Defense (DoD) and Navy IT security and service management policies. **RESPONSIBILITIES** + Provide Tier II /III technical support to end-users across ... **Responsibilities & Qualifications** TheTekSynap is seeking a **Senior Customer Technical Support Specialist (Help Desk).** The Senior Customer Technical … more
- Trace Systems Inc (Portsmouth, VA)
- …relevant agency policy). + Minimum of two (2) to four (4) years of relevant experience for Tier II support roles, or four (4) or more years of experience for ... Job Overview Job Title: IT Service Desk Support - Tier II ...in accordance with employee checkout procedures. + Perform deeper technical troubleshooting and issue resolution, escalating unresolved matters to… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …prompt troubleshooting and clear communication until issues are resolved. + Provide exceptional Tier - II work center support , receiving and logging trouble ... environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech… more
- KeenLogic (Alexandria, VA)
- …and full-time, Monday through Friday. Description: The successful candidate will be responsible for Tier II and Asset support of an environment composed ... the eBusiness team for a more detailed level of support . The Tier II will...Systems + Release Management + Knowledge Management Responsibilities: + Technical Support : + Provide technical … more
- Choisys Technology (VA)
- Service Desk Technician - Tier II Fully Remote * DC... Tier 2 Service Desk Technician provides advanced technical support for US Customs and Border ... software, and network issues that cannot be resolved at Tier 1. This role requires strong technical ...Tier 1 staff, and backend engineering teams. The Tier 2 technician may support onsite deskside… more
- UIC Government Services and the Bowhead Family of Companies (Dahlgren, VA)
- **Overview** ACNT Tier II Trainer (SCSTC-2025-22889): A Navy Aegis ACNT Tier II Trainer to train fleet sailors at Aegis Readiness and Training Center ... Develops, tests, maintains and delivers training programs and related materials in support of Surface Combat Systems Training Command ATRC training objectives. +… more
- Leidos (Norfolk, VA)
- …users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's ... work in our Norfolk, VA office. This team provides Tier I and II technical ...with team mates to resolve issues. Escalates to next tier technical support as necessary.… more
- Navy Federal Credit Union (Vienna, VA)
- …setting priorities, allocating resources, and developing policies and plans. The Manager II - Technical Product Mgmt. is responsible for managing highly skilled ... Overview Description: The Manager II provides leadership to highly skilled engineers for...AWS, etc). The candidate should have a history of technical leadership of teams of 5 or more people… more
- CACI International (Springfield, VA)
- …skills and a passion for technology. **Responsibilities:** * Provide advanced technical support for hardware, software, database, custom software and ... role, you will serve as an escalation point for Tier 1 support and be responsible for...users, including account setup and access controls. * Document technical issues, solutions, and processes in ticketing systems and… more