• Technical Customer Care Representative…

    Mass Markets (VA)
    …customers Preferred (Not Required) + One (1) year of experience in customer service or Tier II , technical support + CompTIA IT certification COMPENSATION ... trusted partner in the industry. This position is a technical support role, troubleshooting VoIP Phones, Data...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
    Mass Markets (08/27/25)
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  • IT Service Desk Support - Tier…

    Trace Systems Inc (Portsmouth, VA)
    …relevant agency policy). + Minimum of two (2) to four (4) years of relevant experience for Tier II support roles, or four (4) or more years of experience for ... Job Overview Job Title: IT Service Desk Support - Tier II ...in accordance with employee checkout procedures. + Perform deeper technical troubleshooting and issue resolution, escalating unresolved matters to… more
    Trace Systems Inc (08/29/25)
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  • Tier II Helpdesk Lead Central Area…

    Competitive Range Solutions, LLC (Arlington, VA)
    …prompt troubleshooting and clear communication until issues are resolved. + Provide exceptional Tier - II work center support , receiving and logging trouble ... environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech… more
    Competitive Range Solutions, LLC (08/07/25)
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  • ACNT Tier II Trainer

    UIC Government Services and the Bowhead Family of Companies (Dahlgren, VA)
    **Overview** ACNT Tier II Trainer (SCSTC-2025-22889): A Navy Aegis ACNT Tier II Trainer to train fleet sailors at Aegis Readiness and Training Center ... Develops, tests, maintains and delivers training programs and related materials in support of Surface Combat Systems Training Command ATRC training objectives. +… more
    UIC Government Services and the Bowhead Family of Companies (08/08/25)
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  • NCIS Help Desk Analyst Tier II…

    General Dynamics Information Technology (Quantico, VA)
    …Be Able to Obtain:** Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Help Desk Support ,IT End ... Transform technology into opportunity as a **Help Desk Analyst Tier II ** at GDIT. Shape what's next...incidents + Consult with the user community to resolve technical problems and answer queries by telephone or self-service… more
    General Dynamics Information Technology (09/26/25)
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  • Enterprise Help Desk Tier 1 Manager

    Leidos (Lorton, VA)
    …and resolves technical problems. + Addresses customer escalations and works closely with Tier II , Tier III, application owners and others for quick ... Leidos is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Manager to join the Mission Support...a team. + Excellent customer service, communication, organizational and technical skills. + Strong formal Human Centered Design and… more
    Leidos (10/03/25)
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  • Tier I Help Desk Technician

    TekSynap (VA)
    …help desk tickets accurately and efficiently. + Collaborate with other Tier I and Tier II support staff to ensure proper hand-off and escalation of ... issues and patterns. + Assign and transfer calls/tickets to Tier II technicians as needed. + Conduct...Desk Technician** to provide high quality technical support to our end users. The Tier … more
    TekSynap (09/26/25)
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  • SMIT Service Desk RDM Tier 2 Technician

    Leidos (Norfolk, VA)
    …users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's ... work in our Norfolk, VA office. This team provides Tier I and II technical ...with team mates to resolve issues. Escalates to next tier technical support as necessary.… more
    Leidos (10/03/25)
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  • Tier 2 Systems Administrator

    CACI International (Springfield, VA)
    …skills and a passion for technology. **Responsibilities:** * Provide advanced technical support for hardware, software, database, custom software and ... role, you will serve as an escalation point for Tier 1 support and be responsible for...users, including account setup and access controls. * Document technical issues, solutions, and processes in ticketing systems and… more
    CACI International (09/20/25)
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  • Tier 2 Helpdesk Lead CAB Manager for Tech…

    TekSynap (Arlington, VA)
    …the day-to-day operations of the Technical Control Facility Service Desk. + Provide Tier - II Work Center support to receive and log trouble calls, track, ... & Qualifications** **RESPONSIBILITIES** + Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk, specifically focusing on Pentagon… more
    TekSynap (07/09/25)
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