- GovCIO (Alexandria, VA)
- …act as a primary escalation point for complex incidents, bridging the gap between front-line Tier 1 support and Tier 3 engineering teams. This role demands ... and core enterprise systems that cannot be resolved by Tier 1 staff. + Lead advanced troubleshooting efforts for...and provide expert coaching to junior members of the support team, acting as a technical leader… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …strong experience in both **Microsoft Enterprise Systems and Linux administration** to provide ** Tier II support ** for a large Federal Intelligence Agency. ... ensure consistent system performance and operational reliability. **Key Responsibilities:** + Provide ** Tier II support ** for incident resolution and user… more
- ManTech (Mclean, VA)
- …administration + Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support + Deliver basic user training for ... and peripheral devices **Preferred Qualifications:** + Experience in a technical help desk support role + Familiarity...+ Familiarity with data transfer services + IAT Level II certification + Experience with ServiceNow ITSM and ITBM… more
- CACI International (VA)
- …implementation, and lifecycle management of enterprise-scale MECM infrastructures that support mission-critical operations. This role requires advanced technical ... in PowerShell to streamline MECM administrative functions and reporting. Support and Documentation: + Provide Tier III/IV...must be eligible for IT Level II (IAT- II ) certification under DoD 8570 requirements. Technical … more
- ManTech (Mclean, VA)
- …perform hardware inventory. + Analyze, troubleshoot, and implement fixes without escalating to Tier 3 support . + Perform remote desktop triage and system repairs ... and peripheral devices **Preferred Qualifications:** + Experience in a technical help desk support role + Familiarity...+ Familiarity with data transfer services + IAT Level II certification + Experience with ServiceNow ITSM and ITBM… more
- BAE Systems (Herndon, VA)
- …close support problem identification, diagnosis, and resolution, or escalate to Tier II onsite troubleshooting + Investigate and resolve customer problems + ... our freedom. We are seeking a highly experienced Systems Admin SME to provide Tier I & II problem identification, diagnosis, and resolution for complex IT… more
- TekSynap (Radford, VA)
- …Certification or DAWIA Level III in Program Management. **Clearance** + Secret - IT- II Non-Critical Sensitive Clearance or Tier 3 (T3) investigation. **DESIRED ... team including Cloud Architects, System Administrators, System Engineers, and Technical Project Managers. + Manage the implementation, administration, and … more
- TekSynap (VA)
- …delivery. + Researches, identifies, and reports trends and patterns of recurring technical problems; recommends process or technical improvements. + Develops, ... systems and processes. **REQUIRED QUALIFICATIONS** **Clearance** + Secret - IT-I ( Tier 5/SSBI) Critical Sensitive Clearance **Certifications** + DoD 8570 IAT Level… more
- NANA Regional Corporation (Arlington, VA)
- …software tools. + Travel up to 25% to deliver training. **Help Desk Support :** + Provide Tier I and Tier II help desk support ; respond to requests ... to troubleshoot, repair and resolve issues. + Provide technical support for remote customers via telephone,...as Bomgar. + Enter and resolve incidents assigned to Tier II in the ticketing system. +… more
- Virtual Service Operations (Lorton, VA)
- …improvement initiatives. Responsibilities: + Serve as the escalation point for complex network issues from Tier 1 and Tier 2 support . + Lead the diagnosis ... and solutions into existing infrastructure. + Provide mentorship and technical guidance to Tier 1 and ...on-call duties. + Must meet DoD 8570 IAT Level II certification requirements (eg, Security+ CE, CCNA Security, etc.).… more