- SMX (Quantico, VA)
- …Message related incidents and service requests + Provide documentation, guidance and instruction to the Tier 1 and Tier II service desk for handling standard ... Messaging environment + Provide Microsoft Enterprise Exchange operational configuration management support + Provide Cisco IronPort technical expertise in the… more
- Optiv (Herndon, VA)
- …and risk analysis scoring system. + Assist and recommend actions in security operations center tier I and tier II incident response incidents. + Assist in ... engineer on a project and will be expected to assist Associate and Level I/ II Engineers with tasking. Excellent communication skills are essential for this role, as… more
- Criterion Systems (Reston, VA)
- …Responsibilities We are seeking a mission-focusedCloud Systems Administrator IV to support and contribute to our government customer's success in Reston, Virginia! ... functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification,...be considered. + Eight or more years of relevant technical experience required. + Current Security+ or other IAT… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- … team in a dynamic and mission-focused environment. In this role, you'll **provide Tier II support and systems administration** across multiple large-scale ... other teams to enhance the end-user experience. + Provide Tier II support and resolution...Bachelor's degree in Computer Science, Engineering, or a related technical field, OR equivalent combination of education and experience… more
- M. C. Dean (Norfolk, VA)
- …system enhancements + Work with engineering and integrators on new system design + Provide tier II /III support for customer issues reported through the help ... for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk...2 escalation. + Communicate with customers, manufacturers, vendors, and technical specialists. + Train system users and other system… more
- General Dynamics Information Technology (Arlington, VA)
- …are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier II support to users. To be successful in this ... None **Job Family:** Help Desk **Skills:** Customer Service,Help Desk Support ,Problem Solving, Technical Support ,Troubleshooting **Certifications:** CompTIA… more
- General Dynamics Information Technology (Fairfax, VA)
- …of Get Real Get Better effort + QA/PROD Deployments + Troubleshoot Tier II /III tickets impacting platform availability + Support for Ad-hoc requests from EIM ... Required:** None **Job Family:** Systems Engineering **Skills:** Directory Services,System Administration, Technical Support **Certifications:** Security+ CE - CompTIA… more
- CACI International (Springfield, VA)
- …prioritize incidents. - Support in times of high call volume, first-level technical support in a 24x7 world-class service center, responding to inbound ... supporting a 24x7 government mission. You will provide direct support for detecting, isolating, and resolving ground segment problems;...for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams. More… more
- NANA Regional Corporation (Alexandria, VA)
- …remediation efforts and coordinate with engineering teams to resolve issues proactively. + Conduct Tier I/ Tier II technical diagnostics of networks, ... + Minimum two years hands-on experience in a PC/network helpdesk or technical support environment. + Knowledge of technical security systems such as… more
- TekSynap (Radford, VA)
- …communication and collaboration with customers and stakeholders. **Clearance** + Secret - IT- II Non-Critical Sensitive Clearance or Tier 3 (T3) investigation. ... of middleware software supporting customer applications. + Architect and engineer mid- tier infrastructure for a mixed environment that includes Linux, UNIX, and… more