- ASM Research, An Accenture Federal Services Company (Lincoln, NE)
- …supporting duties as directed. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a working ... **General Summary** Provides remote Tier 1 technical end user support to an...a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate… more
- General Dynamics Information Technology (Offutt AFB, NE)
- …clients. + Familiarity with quality assurance methodologies and tools. + Previous experience in a Tier III or senior service desk role. \#SCITLS The likely ... quality assurance processes. The candidate will be a proactive agent for change, possess high energy, have a passion...include the responsibilities below: + Perform quality reviews of service desk interactions (phone, chat, email, ticketing… more