- Leidos (Reston, VA)
- …and troubleshooting. * Industrial computer and Dell systems installation, configuration, and troubleshooting. * Tier 3 Help Desk support with some Tier 4 ... The Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the Center for Information Systems Security (CISS) program. This… more
- ManTech (Mclean, VA)
- …hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support . + Provide user support and basic ... **MANTECH** seeks a motivated, career-oriented, and customer-focused **Remote Support Technician** to join our team in **McLean, VA.** In this role, you will work… more
- Red River (Chantilly, VA)
- …remote access, and business-critical software + Ability to assess, triage, and resolve Tier 1 technical issues quickly and accurately while following established ... networking, analytics, collaboration, mobility and cloud solutions. Our operations, support , sales and technical teams all work...cloud solutions. Our operations, support , sales and technical teams all work together to create a positive… more
- Lumen (Richmond, VA)
- …customer experiences, and potential enhancements to products and services. + **Customer Support & Pre-Sales Enablement:** Support technical sales efforts ... committed to teamwork, trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver… more
- NANA Regional Corporation (Ashburn, VA)
- …the organization's computer systems, networks, programs, infrastructure, help-desk support , databases, and other technologies. **Responsibilities** + Contributes to ... contract Point of Contract (POC) for all Major Incident support and coordination. + Responsible for the effective implementation...stage of escalation for Incidents. + Responsible for managing Tier 1 and Tier 2 incident responses.… more
- Leidos (Chantilly, VA)
- …levels, assist with project estimation, scheduling, and cost of cloud solutions, provide technical support ensuring the integrity of data flow, provide ... will also be responsible for providing real-time and on-call support to worldwide users, evaluating the technical ...week environment providing in-depth Tier 1 through Tier 3 level support and problem resolution… more
- NANA Regional Corporation (Ashburn, VA)
- …task assignments, providing technical guidance, escalating complex issues to higher- tier support , and maintaining operational efficiency. + Operating in a ... support to customers. + This position requires strong technical knowledge, problem-solving skills, and communication abilities to ensure...A minimum of five (5) years' relevant experience in Tier 1 support operations. + Strong understanding… more
- Tyto Athene (Ashburn, VA)
- **Description** Tyto Athene is searching for a **Incident Support Manager** to support a24x7x365 NOC for a law enforcement customer in Ashburn, VA. ... contract Point of Contract (POC) for all Major Incident support and coordination + The effective implementation of the...the first stage of escalation for Incidents + Managing Tier 1 and Tier 2 incident responses… more
- V2X (Virginia Beach, VA)
- …and new solutions; and purchasing hardware and software solutions + Provide technical support for the preparation of documentation for installation, testing, ... with DOD C4ISR systems which includes 24/7/365 help desk support , conducting training, on-site technical support...to lift/maneuver 100 lbs + Top Secret SCI (SSBI) ( Tier 5) At V2X, we are deeply committed to… more
- ManTech (Mclean, VA)
- …administration. + Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support . + Deliver basic user training for ... and peripheral devices. **Preferred Qualifications:** + Experience in a technical help desk support role. + Familiarity with data transfer services. + IAT… more