- Tesla Laboratories. Inc. (Vienna, VA)
- …environments, ensuring high availability, performance, and security compliance. + Technical Support & Problem Resolution: Deliver outstanding Tier 1 - ... SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support , managing...Problem-Solving Skills: Proven ability to diagnose and resolve complex technical issues related to desktop imaging and virtual desktop… more
- Nightwing (Sterling, VA)
- …will serve as the primary technical point of contact for issues ranging from Tier 1 to Tier 3 support , providing leadership, direction, and hands-on ... Act as the lead technical authority and subject matter expert for technical escalations and critical issue resolution ( Tier 1-3). + Drive the implementation… more
- Electrosoft (Quantico, VA)
- PKI Cybersecurity Support Lead Posted: 07/07/2025 Electrosoft Services, Inc. is an award-winning company that provides comprehensive technology-based solutions and ... secure issuance, validation, and revocation of digital certificates to support authentication, encryption, and digital signature services across the organization.… more
- Rubrik (Richmond, VA)
- …and other upstream/downstream applications + Working experience with third-parties to provide technical support , research, troubleshooting and be able to resolve ... **What you'll do:** + Provide day to day Salesforce support /bugfix to our end users + The single point...as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1** _Incumbents without access to US Government data… more
- Leidos (Chantilly, VA)
- …issues related to the following protocols: OSPF, BGP, MPLS, VRF's, VPN's + Support technical exchange meetings to help resolve other ISP and application ... The Digital Modernization Sector at Leidos is seeking a Tier III O&M Network Engineer to support ...staff on projects and initiatives. + Work with corresponding technical support teams as required to resolve… more
- SMX (Quantico, VA)
- …other directory services technologies as applicable. The Active Directory Engineer will provide Tier III level Active Directory support and requires knowledge of ... Directory Engineer will be part of an Enterprise AD Support team supporting over 265,000 user accounts and 140,000...a weekly status report + Coordinate incident tickets between Tier II and III sections as well as other… more
- NANA Regional Corporation (Arlington, VA)
- …Provide desk-side support to troubleshoot, repair and resolve issues. + Provide technical support for remote customers via telephone, online chat, email or ... deliver training. + Provide Tier I and Tier II help desk support ; respond to...+ Manage incidents by troubleshooting and providing answers to technical questions from users and escalating them to other… more
- CACI International (Reston, VA)
- …the primary point of contact for, and own the responsibility of, performing various technical support tasks involving both hardware and software items for this ... on a regular basis, Help Desk as well as Technical Support documentation in Confluence and in...the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …management support . + Process all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. + Route ... follows up on all incidents. Combines acquired and demonstrated technical qualities with exceptional customer service in daily responsibilities....tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- KBR (Chantilly, VA)
- …transformation initiatives for a mission-oriented federal agency. This role requires deep technical expertise in cloud architecture for multi- tier or hybrid ... technology vision, define transformation roadmaps, and deliver enterprise architecture support that accelerates the agency's IT modernization objectives. This is… more