- ManTech (Mclean, VA)
- …administration + Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support + Deliver basic user training for ... printers, and peripheral devices **Preferred Qualifications:** + Experience in a technical help desk support role + Familiarity with data transfer services + IAT… more
- Nightwing (Sterling, VA)
- …projects, and deployments + Participate in **engineering review boards (ERB)** and technical discussions + Respond promptly to ** support requests and incidents** ... advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our… more
- Nightwing (Sterling, VA)
- …projects, and deployments. + Participate in **engineering review boards (ERB)** and technical discussions. + Respond promptly to ** support requests and ... advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our… more
- BAE Systems (Sterling, VA)
- …resources + Work effectively in a group environment + Maintain complex modern cloud architectures + Support Tier 3 and Tier 4 personnel as needed + Create ... for a highly skilled Senior Cloud Systems Administrator to join our visible technical program driving the Model Based Systems Engineering (MBSE) cloud platform that… more
- Cayuse Holdings (Richmond, VA)
- …Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650 ... incident ticketing system; provide resolution and/or escalate to next Tier for assistance. + Update and maintain a knowledge...as the primary point of contact for providing high-level technical support to VIP users, delivering proactive… more
- ManTech (Mclean, VA)
- …perform hardware inventory. + Analyze, troubleshoot, and implement fixes without escalating to Tier 3 support . + Perform remote desktop triage and system repairs ... printers, and peripheral devices **Preferred Qualifications:** + Experience in a technical help desk support role + Familiarity with data transfer services + IAT… more
- E-volve Technology Systems, Inc. (Reston, VA)
- …+ Current CI Polygraph or eligibility to obtain CI Polygraph + Proficiency in providing Tier 2-3 Service Desk support + Ability to thrive in a fast-paced ... Customer Support Analyst Reston, VA 20190 Security Clearance Requirement:...+ Coordinate with external vendors and contractors to address technical issues and implement upgrades + Act as a… more
- CACI International (Sterling, VA)
- … problems + Responding to telephone calls, email, and personnel requests for technical support + Documenting, tracking, and monitoring the problem to ensure ... can bring creative ideas to solve complex problems, both technical and procedural at the team and portfolio levels....a timely resolution + Providing second- tier support to end-users for either PC,… more
- Truist (Richmond, VA)
- …which are not mentioned below. Specific activities may change from time to time. 1. Provide Tier 1 & 2 support within SLA for Viva and Copilot. 2. Collaborate ... with vendor as well as internal teams to escalate and resolve technical issues. Support training sessions, office hours, and user community with end users.… more
- TekSynap (Radford, VA)
- …team including Cloud Architects, System Administrators, System Engineers, and Technical Project Managers. + Manage the implementation, administration, and ... support of customer projects within AWS and Azure cloud...maintaining professional communications with clients and stakeholders. + Offer technical and professional guidance aligned with the team's respective… more