- Spectrum Comm Inc (Falls Church, VA)
- …for both classified and unclassified devices. Support & Troubleshooting + Provide Tier 2-3 technical support for mobile device issues, including hardware ... deployment, and operating system updates through the MDM platform. + Support integration with Apple Business Manager (ABM) and Android Enterprise. Security… more
- Koniag Government Services (Chantilly, VA)
- …Data Solutions, LLC,** a Koniag Government Services company, is seeking a Network Administrator Tier 2 (Network Operations Center) to work an evening 2nd shift to ... support KDS and our government customer. **This is a...holidays, three weeks paid time off, and more. The Tier 2 Network Administrator supports the Tier … more
- GovCIO (Richmond, VA)
- …St. Louis, MO and will be a hybrid remote position. **Responsibilities** **Provide technical support :** + Respond to customer questions and troubleshoot ... **Escalate complex problems:** + Report significant or recurring issues to higher-level support teams ( Tier 3 or higher). **Maintain systems and documentation:**… more
- M. C. Dean (Springfield, VA)
- …improving lives, and changing the world for the better. We are seeking a **NOC Tier 1 Support Specialist** to join our **Security and Electronic Systems (SES)** ... federal, local and commercial customers across high-growth markets. Responsibilities The **NOC Tier 1 Support Specialist** will primarily focus on **real-time… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …This role involves managing a dynamic team that delivers round-the-clock technical support services, including trouble ticket management, COMSEC integrity ... for Tech Control to spearhead the operations of the Technical Control Facility Helpdesk at the Pentagon Primary ...clear communication until issues are resolved. + Provide exceptional Tier -II work center support , receiving and logging… more
- Tyto Athene (Ashburn, VA)
- …task assignments, providing technical guidance, escalating complex issues to higher- tier support , and maintaining operational efficiency + Operating in a ... Tyto Athene is searching for a **Network Operations Center Tier 1 Shift Lead** to support a...support to customers + This position requires strong technical knowledge, problem-solving skills, and communication abilities to ensure… more
- KeenLogic (Alexandria, VA)
- …Engineering + CRM/Ticketing/ACD Systems + Release Management + Knowledge Management Responsibilities: + Technical Support : + Provide technical support ... Friday. Description: The successful candidate will be responsible for Tier II and Asset support of an...with hardware installations, upgrades, and repairs, particularly during the technical refresh cycle. + Document support activities… more
- Choisys Technology (VA)
- …Description The Tier 1 Service Desk Technician provides first-level technical support to end users across US Customs and Border ... resolve routine issues. + Escalate complex or unresolvable issues to Tier 2 or engineering support teams while maintaining ownership until closure. + Assist in… more
- General Dynamics Information Technology (Ashburn, VA)
- …to Obtain:** None **Public Trust/Other Required:** SSBI (T5) **Job Family:** Technical Support Services **Skills:** Network Monitoring,Network Operations Center ... V4, CompTIA, CCNA + A minimum of five (5) years' relevant experience in Tier 1 support operations + Strong understanding of network fundamentals, including… more
- CACI International (Springfield, VA)
- …skills and a passion for technology. **Responsibilities:** * Provide advanced technical support for hardware, software, database, custom software and ... role, you will serve as an escalation point for Tier 1 support and be responsible for...users, including account setup and access controls. * Document technical issues, solutions, and processes in ticketing systems and… more