- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …and best practices to support faster issue resolution. + Collaborate with higher- tier support teams and other IT units to ensure timely resolution of ... Looking for a motivated and customer-focused Service Desk Technician ( Tier 1.5) to join our support team...are valued every day. **Key Responsibilities:** + Respond to technical inquiries and support requests via phone,… more
- Chenega Corporation (Arlington, VA)
- …+ Recommend systems modifications to reduce user problems. + Provide local and remote Technical Support Services for end-user support on multiple networks ... impact on the business activity of the organization's end user(s). + Provides tier 1 support to end users for either PC, server, or mainframe applications or… more
- TekSynap (Arlington, VA)
- …day-to-day operations of the Technical Control Facility Service Desk. + Provide Tier -II Work Center support to receive and log trouble calls, track, resolve, ... & Qualifications** **RESPONSIBILITIES** + Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk, specifically focusing on Pentagon… more
- General Dynamics Information Technology (Quantico, VA)
- …Be Able to Obtain:** Top Secret **Public Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Executive Support ,Help Desk ... Transform technology into opportunity as a **Help Desk Analyst Tier 2** at GDIT. Shape what's next for mission-critical...incidents + Consult with the user community to resolve technical problems and answer queries by telephone or self-service… more
- General Dynamics Information Technology (Quantico, VA)
- …Be Able to Obtain:** Top Secret **Public Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Help Desk Support ,IT End User ... Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A career in enterprise IT...up-to-date + Consult with the user community to resolve technical problems and answer queries by telephone or self-service… more
- KeenLogic (Alexandria, VA)
- KeenLogic is currently looking for a talented and self-motivated Tier I Analyst with the ability to work in a challenging, consultative, and collaborative team ... Friday. The candidate will be responsible for call center support of an environment composed of 90% Intel based...basic workstation remediation) during the call. Where required the Tier I candidate will escalate to the Tier… more
- Guidehouse (Mclean, VA)
- …to understand identity and access management (IAM) needs as well as during Tier 2 troubleshooting process. + Support upgrades, maintenance and release windows ... + Provide Tier 2 troubleshooting support to identify and resolve bugs/inefficiencies and review code defects. + Debug and optimize BeanShell scripts and… more
- UIC Government Services and the Bowhead Family of Companies (Dahlgren, VA)
- **Overview** ACNT Tier II Trainer (SCSTC-2025-22889): A Navy Aegis ACNT Tier II Trainer to train fleet sailors at Aegis Readiness and Training Center (ATRC), ... Develops, tests, maintains and delivers training programs and related materials in support of Surface Combat Systems Training Command ATRC training objectives. +… more
- EPS Corporation (Dahlgren, VA)
- …incidents, and resolutions within the designated help desk system. + Escalate complex technical issues to higher- tier support when necessary while ... Customer Technical Support Specialist (NEN) - (757) Share this job as a link in your status update to LinkedIn. Job Title Customer Technical Support … more
- CACI International (Springfield, VA)
- Network Operations Center (NOC) Tier 3 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee ... and challenging opportunity available for a Network Operations Center (NOC) Tier 3 supporting an Intelligence Community customer's wide-area (WAN), local-area (LAN)… more