- Zoom (Richmond, VA)
- …Quality to lead the strategy, roadmap, and execution for optimizing Zoom Virtual Agent performance.This cross-functional role partners with Product, Data ... center quality and customer experience. About the Team The Zoom Virtual Agent team is dedicated to building state-of-the-art conversational AI solutions that… more
- ICF (Reston, VA)
- …years of experience with AI-powered customer service platforms (eg, Microsoft Copilot, ServiceNow Virtual Agent , Zendesk AI, or similar) and chatbots/ virtual ... platforms + Troubleshoot issues related to voice, IVR, ACD, agent softphones, call routing, recording, surveys, and reporting +...or assist with responses during interviews (whether in-person or virtual ) is not permitted. This policy is in place… more
- Zoom (Richmond, VA)
- …voice and chat agents for strategic customers. About the Team The Zoom Virtual Agent team is dedicated to building state-of-the-art conversational AI solutions ... for Agentic Voice AI to lead the deployment of next generation Zoom Virtual Agents. Leveraging LLMs and agentic frameworks to build highly automated conversational… more
- Koniag Government Services (Chantilly, VA)
- …intelligence + Knowledge of AI/ML integration with ServiceNow (Predictive Intelligence, Virtual Agent ) + Experience with ServiceNow ITBM suite (Project ... Portfolio Management, Agile Development) + Expertise in ServiceNow Customer Service Management and Field Service Management + Experience with cloud platforms (AWS, Azure, Google Cloud) and cloud-native architectures + Experience with modern API management… more
- Cayuse Holdings (Richmond, VA)
- **Overview** **Job Title:** Service Desk Agent **Cayuse Company:** Cayuse Commercial Services **Location:** Remote **Type:** Full-Time Hourly Non-Exempt **Pay ... Rate:** $20.00-$22.00/hr **The Work** The Service Desk Agent delivers customer service solutions adhering to established company and project quality and productivity… more
- Cayuse Holdings (Richmond, VA)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote **_SALARY:_** $20.00-$25.00 **_EMPLOYEE ... Non-Exempt **_TRAVEL_** No **_RELOCATION_** No **The Work** The Service Desk Agent provides customer service solutions within service level agreements using company… more
- Aspen Dental (Richmond, VA)
- …transparency, and access. Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), ... care and improved dental health. We have full-time and part-time positions available. Virtual training classes begin soon, don't miss your opportunity to say YES to… more
- Humana (Richmond, VA)
- …At Home Requirements) + 2+ years of experience working in a virtual environment + 2+ years professional experience in navigating multiple computer ... 2+ years of Medicare customer service experience or sales experience ( virtual /telephonic preferred) + Demonstrated ability to understand and explain Medicare… more
- Humana (Fairfax, VA)
- …You'll engage with customers in the **FIELD** through a mix of in-person, virtual , and phone interactions. **Face-to-face visits in prospective members' homes are a ... key part of this role.** **Why Join Humana?** + **People-first culture** that supports your personal and professional growth. + **Inclusive and diverse environment** that values multilingual talent and cultural understanding. + **Autonomy and flexibility** to… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure Virtual ... customer issues with a focus on imaging solutions, and addressing Azure Virtual Desktop challenges within our secure IT infrastructure. + Image Management… more