- Citigroup (New York, NY)
- …Duties: Coordinate with technology partners to enhance the Voice of Client ( VOC ) process and platform. Closely collaborate with the technology team on maintenance ... and new enhancement items on the VOC portals (ie designing specifications, providing detailed logic, and...incorporate their feedback to conduct more reliable and efficient VOC survey and reporting portals. Work with other team… more
- Guardian Life (New York, NY)
- …analytics tools, sentiment analysis tools and ticketing. You will + Successfully design VOC and VOF collection processes - ensure that the VOC /VOF collection ... process is executed efficiently and with high quality + Analyze data, write reports, create presentations - generate actionable insights using statistical analysis that are relevant and timely + Develop strong business partner relationships - add value by… more
- Cardinal Health (Albany, NY)
- …sustainable economic success + Understands methods available to execute primary research ( VOC ) that are necessary to drive portfolio and product decisions. Can ... identify market opportunities through VOC /secondary research and takes action by implementing and managing solutions + Works effectively across cross functional… more
- ITT (Seneca Falls, NY)
- …directly to subject matter experts, etc. + Developing voice of the customer ( VOC ) surveys and questionnaires to develop product and market directions + Assist in ... the implementation of VOC surveys and questionnaires + Assist in assembling business case materials and draft business documents + Perform data gathering and… more
- Ford Motor Company (Albany, NY)
- …alignment on regional needs, feature priority, and business case alignment + **Champion VOC :** Work closely with upfitters and end users to determine proper use ... attending marketing shows, on-site customer visits, virtual customer training, and VOC sessions, and internal showcases. + **Customer-focused:** Ensure that customer… more
- APTIM (Vestal, NY)
- …Ltd. (Syft). Each SIFT-MS (TM) will have multiple sample lines to provide VOC monitoring at several required points within the building. Individuals hired for these ... provided create deliverables including calibration/QC summaries and time-based reports of VOC concentrations detected. Typical tasks at the project will include… more
- The Arc Mid-Hudson (Kingston, NY)
- …vocational skills within their community. Using a person centered approach, Community Pre- Voc Staff will provide opportunities for the individuals to learn and ... practice job skills that will prepare them for future community employment opportunities. The staff will employ a variety of diverse skill instruction and training to teach the individuals the soft skills required to be able to secure and maintain employment.… more
- Michaels (New York, NY)
- …Credit Cards and complete enrollments + Educate customers on the Voice of Customer ( VOC ) survey + Assist with Omni channel processes, including Buy Online Pickup in ... Store (BOPIS) and Ship From Store (SFS) + Participate in the truck unload, stocking, and planogram (POGs) processes + Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to… more
- Michaels (NY)
- …Credit Cards and complete enrollments. + Educate customer on Voice of Customer ( VOC ) survey. + Assist with Omni channel processes, including Buy Online Pickup in ... Store (BOPIS) and Ship From Store (SFS) + Participate in the truck un-load, stocking and planogram (POGs) processes. + Complete merchandise recovery and maintenance. + Perform Store in Stock Optimization (SISO) and AD set duties as assigned. + Support shrink… more
- Datavant (Albany, NY)
- …decisions and sharpen our differentiation + **Drive Voice of the Customer ( VoC )** : Lead cross-functional efforts to capture and synthesize customer feedback-across ... interviews, win/loss analysis, and usage data-to influence roadmap, messaging, and experience improvements **Shape the Go-to-Market Strategy** + **Transform the GTM Engine:** Collaborate with Sales and Enablement to refine value-based selling frameworks and… more