- Citigroup (New York, NY)
- …Duties: Coordinate with technology partners to enhance the Voice of Client ( VOC ) process and platform. Closely collaborate with the technology team on maintenance ... and new enhancement items on the VOC portals (ie designing specifications, providing detailed logic, and...incorporate their feedback to conduct more reliable and efficient VOC survey and reporting portals. Work with other team… more
- Tiffany & Co. (New York, NY)
- …action plan implementation and follow up. **Key Accountabilities** + Capitalize on the VOC results, quantitative (NPS) and qualitative to drive change in behavior in ... sharing best practice, driving action plans and competitor benchmarks. + Integrate VOC results into the clienteling tool (Brilliance app) via an omni approach… more
- Guardian Life (New York, NY)
- …analytics tools, sentiment analysis tools and ticketing. You will + Successfully design VOC and VOF collection processes - ensure that the VOC /VOF collection ... process is executed efficiently and with high quality + Analyze data, write reports, create presentations - generate actionable insights using statistical analysis that are relevant and timely + Develop strong business partner relationships - add value by… more
- ITT (Seneca Falls, NY)
- …directly to subject matter experts, etc. + Developing voice of the customer ( VOC ) surveys and questionnaires to develop product and market directions + Assist in ... the implementation of VOC surveys and questionnaires + Assist in assembling business case materials and draft business documents + Perform data gathering and… more
- APTIM (Vestal, NY)
- …Ltd. (Syft). Each SIFT-MS (TM) will have multiple sample lines to provide VOC monitoring at several required points within the building. Individuals hired for these ... provided create deliverables including calibration/QC summaries and time-based reports of VOC concentrations detected. Typical tasks at the project will include… more
- Synchrony (New York, NY)
- …and external sources to understand feature requests, market intelligence and user VOC , to translate into detailed feature stories ready for development + Partner ... with the technical team to ensure the APIs are reliable and scalable while following standards defined by the API COE + Work with Product Owners, Scrum Masters, developers, UX and QA on feature development/enhancements, inclusive of design, testing and release… more
- Cabela's (Utica, NY)
- …analysis + promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up Other duties, assignments and responsibilities as needed. ... **Part Time Benefits Summary:** Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! + Dental + Vision + Voluntary benefits + 401k Retirement Savings + Paid holidays + Paid vacation + Bass Pro Cares Fund +… more
- Synchrony (New York, NY)
- …(UAT) for releases + Gather market intelligence, competitive insights and user VOC - Translate these findings into business strategies and create detailed user ... stories/requirements + Own all 'run the engine' functions for the site, such as triaging and managing defects, employee education, user inquiries, SLA issues, and more + Partner with key stakeholders such as Strategic Initiatives, Marketing, IT, Compliance,… more
- Amazon (New York, NY)
- …roadmap additions to help innovate on future state Sponsorship ad innovation * Aggregate VOC and partner with Global GTM to drive video solutions for customers and ... growth for Amazon; produce stack-ranked set of sales priorities, and influence roadmap decisions and trade-offs * Work with Finance to develop automated systems and processes that will monitor and support campaign pacing and optimizations * Support the vision,… more
- Bank of America (New York, NY)
- …collaborate with the CashPro Product team, by gathering and sharing VOC feedback to support CashPro's client-centric approach to product development. Specialists ... collaborate with Sales, Product Managers and GTMO partners to drive process improvement. Specialists are responsible for support continued learning and Sales readiness for the coverage teams they support. Integration support is a key part of this role. A… more
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