- Danaher Corporation (Philadelphia, PA)
- …includes defining markets, identifying market problems, conducting Voice of Customer ( VOC ) research, analyzing the competitive landscape, and identifying new market ... Pharma markets. Define market size, identify market problems, and conduct regular VOC research to understand customer needs. Define customer personas for Pharma… more
- Guardian Life (Bethlehem, PA)
- …analytics tools, sentiment analysis tools and ticketing. You will + Successfully design VOC and VOF collection processes - ensure that the VOC /VOF collection ... process is executed efficiently and with high quality + Analyze data, write reports, create presentations - generate actionable insights using statistical analysis that are relevant and timely + Develop strong business partner relationships - add value by… more
- Cardinal Health (Harrisburg, PA)
- …sustainable economic success + Understands methods available to execute primary research ( VOC ) that are necessary to drive portfolio and product decisions. Can ... identify market opportunities through VOC /secondary research and takes action by implementing and managing solutions + Works effectively across cross functional… more
- Ford Motor Company (Harrisburg, PA)
- …alignment on regional needs, feature priority, and business case alignment + **Champion VOC :** Work closely with upfitters and end users to determine proper use ... attending marketing shows, on-site customer visits, virtual customer training, and VOC sessions, and internal showcases. + **Customer-focused:** Ensure that customer… more
- Raymond James Financial, Inc. (Pittsburgh, PA)
- …product opportunities, challenges and trends * Responsible for Voice of Consumer ( VoC ) needs and overall client experience (CX) for both internal and external ... stakeholders * Serves as a VoC on decisions that could impact the overall CX/UX on the Bank's digital platforms and within our lending product suite * Will serve as… more
- Michaels (Lebanon, PA)
- …Credit Cards and complete enrollments + Educate customers on the Voice of Customer ( VOC ) survey + Assist with Omni channel processes, including Buy Online Pickup in ... Store (BOPIS) and Ship From Store (SFS) + Participate in the truck unload, stocking, and planogram (POGs) processes + Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to… more
- Michaels (Altoona, PA)
- …Credit Cards and complete enrollments. + Educate customer on Voice of Customer ( VOC ) survey. + Assist with Omni channel processes, including Buy Online Pickup in ... Store (BOPIS) and Ship From Store (SFS) + Participate in the truck un-load, stocking and planogram (POGs) processes. + Complete merchandise recovery and maintenance. + Perform Store in Stock Optimization (SISO) and AD set duties as assigned. + Support shrink… more
- Datavant (Harrisburg, PA)
- …decisions and sharpen our differentiation + **Drive Voice of the Customer ( VoC )** : Lead cross-functional efforts to capture and synthesize customer feedback-across ... interviews, win/loss analysis, and usage data-to influence roadmap, messaging, and experience improvements **Shape the Go-to-Market Strategy** + **Transform the GTM Engine:** Collaborate with Sales and Enablement to refine value-based selling frameworks and… more
- Cabela's (Hamburg, PA)
- …+ promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up. + ALL OTHER DUTIES AS ASSIGNED **_EXPERIENCE/QUALIFICATIONS:_** ... + Minimum Degree Required: High School education or equivalent experience **_KNOWLEDGE, SKILLS, AND ABILITY:_** + Ability to calculate figures such as discounts and make change to customers + Ability to communicate in a friendly and professional manner to our… more
- Cabela's (Hamburg, PA)
- …+ promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up. + ALL OTHER DUTIES AS ASSIGNED **_EXPERIENCE/QUALIFICATIONS:_** ... + Minimum Degree Required: High School education or equivalent experience **_KNOWLEDGE, SKILLS, AND ABILITY:_** + Ability to calculate figures such as discounts and make change to customers + Ability to communicate in a friendly and professional manner to our… more