- Danaher Corporation (Philadelphia, PA)
- …includes defining markets, identifying market problems, conducting Voice of Customer ( VOC ) research, analyzing the competitive landscape, and identifying new market ... Pharma markets. Define market size, identify market problems, and conduct regular VOC research to understand customer needs. Define customer personas for Pharma… more
- Raymond James Financial, Inc. (Pittsburgh, PA)
- …Score (NPS) function within Private Bank + Responsible for Voice of Consumer ( VoC ) needs and overall client experience (CX) for both internal and external ... stakeholders + Serves as a VoC on decisions that could impact the overall CX/UX on the Bank's digital platforms and within our lending product suite + Will serve as… more
- Guardian Life (Bethlehem, PA)
- …analytics tools, sentiment analysis tools and ticketing. You will + Successfully design VOC and VOF collection processes - ensure that the VOC /VOF collection ... process is executed efficiently and with high quality + Analyze data, write reports, create presentations - generate actionable insights using statistical analysis that are relevant and timely + Develop strong business partner relationships - add value by… more
- Comcast (Philadelphia, PA)
- …Mobiles commitment to the customer experience through NPS, Voice of the Customer ( VOC ) surveys, FCR and using established procedures to resolve all customer issues. ... **Job Description** **Core Responsibilities** + Show your unique skills, passion for technology, and excellent customer service skills to create the ultimate best in class experience and turn our customers into loyal Xfinity Mobile fans + Answer customer calls… more
- Cabela's (Harrisburg, PA)
- …off of this analysis, + Promoting programs including, but not limited to CLUB membership, VOC and IN Store Pick up. + Insures 4473 Forms are completed thoroughly and ... accurately. + Obtains the ability to demonstrate product to customers. + Organizes and maintains Merchandise within the retail Store for Sales at Gun Counter Responsibility. + Replenishes product on shelves as required per merchandising guidelines. + Remains… more
- Elkay (Erie, PA)
- …and analysis. This includes collecting and maintaining Voice of Customer ( VOC ) from specifiers, contractors, and end-users, competitive intelligence, and key product ... attributes for interceptors. + Support the Product Lifecycle Management Process (PLCM) for the Separation category to define product strategy, create and manage the product development roadmap, and execute portfolio simplification/rationalization (80/20)… more
- Michaels (Monroeville, PA)
- …Credit Cards and complete enrollments + Educate customers on the Voice of Customer ( VOC ) survey + Assist with Omni channel processes, including Buy Online Pickup in ... Store (BOPIS) and Ship From Store (SFS) + Participate in the truck unload, stocking, and planogram (POGs) processes + Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to… more
- Michaels (Altoona, PA)
- …Credit Cards and complete enrollments. + Educate customer on Voice of Customer ( VOC ) survey. + Assist with Omni channel processes, including Buy Online Pickup in ... Store (BOPIS) and Ship From Store (SFS) + Participate in the truck un-load, stocking and planogram (POGs) processes. + Complete merchandise recovery and maintenance. + Perform Store in Stock Optimization (SISO) and AD set duties as assigned. + Support shrink… more
- Datavant (Harrisburg, PA)
- …decisions and sharpen our differentiation + **Drive Voice of the Customer ( VoC )** : Lead cross-functional efforts to capture and synthesize customer feedback-across ... interviews, win/loss analysis, and usage data-to influence roadmap, messaging, and experience improvements **Shape the Go-to-Market Strategy** + **Transform the GTM Engine:** Collaborate with Sales and Enablement to refine value-based selling frameworks and… more
- Cabela's (Hamburg, PA)
- …+ promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up. + ALL OTHER DUTIES AS ASSIGNED **_EXPERIENCE/QUALIFICATIONS:_** ... + Minimum Degree Required: High School education or equivalent experience **_KNOWLEDGE, SKILLS, AND ABILITY:_** + Ability to calculate figures such as discounts and make change to customers + Ability to communicate in a friendly and professional manner to our… more