- Comcast (Philadelphia, PA)
- …Product Business Development; Product Management Leadership; Voice of the Customer ( VOC ); Product Management; Communication; Product Strategies Base pay is one part ... of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally,… more
- The Hertz Corporation (Harrisburg, PA)
- …CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC , operational data, and field feedback + Act as the first point of ... contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (eg, weekly business reviews),… more
- PSKW LLC dba ConnectiveRx LLC (Pittsburgh, PA)
- …within the industry and include the voice of the customer ( VOC ), and support data visualization tools with appropriate statistical methodologies. Additional ... functions will include acting as a mentor for the department by assisting with the training of new hires, participate in peer-to-peer coaching of Operations Quality Associates, recommend and lead process improvement projects, as well as lead cross-functional… more
- St. Luke's University Health Network (Quakertown, PA)
- …as an EMT preferred). . Current BLS certification required. .E VOC /EVDT certification required by completion of department orientation. Driver requirements (PA ... DOH Requirement). Be at least 18 years of age and have a valid drivers license. Must observe all traffic laws. Must not be addicted to, or under the influence of alcohol or drugs. Must be free from any physical or mental defects or disease that may impair the… more
- Cardinal Health (Harrisburg, PA)
- …proactive review of contract pricing, from a customer or supplier lens, to improve VOC (Voice of Customer), VOS (Voice of Sales) and First Time Pricing Accuracy ... scores + Build relationships with select key suppliers and select key customers with the goal of improving VOM (Voice of Manufacturer) and VOS (Voice of Sales) scores + Helps direct team members to solve complex pricing inquiries and projects. The goal of this… more
- Brady Corporation (Pittsburgh, PA)
- …management and marketing requirements to meet customer expectations. This person will conduct VOC and market research to build a strategic roadmap that will ensure ... product relevance, innovative advancements, and meet revenue goals. They will work with research and development (internal or external teams) to define, build, and launch new products, having a direct impact on Brady's global portfolio of industrial marking… more
- Evident Scientific (State College, PA)
- …The Global Product Leader will benefit from enhanced market intelligence data ( VoC , VoS, win/loss root cause analysis, industry trends, market share, market ... opportunity in targeted segments, competitor activities/trends) that is regularly collected and reported to the Global PMM leadership team. It is critical that the Global Product Leader utilizes this enhanced market intelligence data to focus our efforts… more
- ThermoFisher Scientific (Allentown, PA)
- …to client's requirements. + Leads' engagement of the Voice of Customer ( VOC ) program measurements develops action plans and handles customer issues process with ... support from Global Business Management. + Ensures resolution of significant issues with the client through coordination and collaboration of internal functional resources to identify, propose and carry out an efficient plan to settle the issue, while… more
- SAP (Newtown Square, PA)
- …regional and global marketing. + Reporting & Feedback: Drive the Voice of Customer ( VoC ) for the domain, share field insights with product teams, and shape the FRE ... domain tooling **Qualifications & Competencies Required** + Bachelor's degree (MBA preferred) + 10 years of experience in enterprise software, cloud platforms, or AI-enabled development + A track record of shaping the domain agenda through visionary thinking,… more
- Coinbase (Harrisburg, PA)
- …operationalize a long-term strategy for risk based on customer feedback and VOC , including engagement models, deflection pathways, and feedback loops to product ... teams. * Develop and implement strategies to optimize customer service operations and drive continuous improvement * Collaborate with various cross-functional teams, including (but not limited to) Operations, Product, Tooling, Analytics, Knowledge Management,… more