- Safran (Irvine, CA)
- …reports for customers. *Drive continuous improvement through Ops, based on FA findings and customer requirements. *Champion of the " Voice of Customer ". *Lead ... Customer Quality Manager Company : Safran Electronics &...with one click Any questions ? **Job Description** The Customer Quality Manager (CQM) position provides the opportunity to… more
- Butler America (Buena Park, CA)
- …work collaboratively with internal departments to expedite and resolve issues to ensure customer satisfaction. Act as Voice of Customer with ... itle : Customer Service Representative Job ID#: 71492 Duration: Permanent...CA Pay range: $25.00-33.00 per hour Job Summary The Customer Service Representative is an individual contributor position requiring… more
- AeroVironment (Petaluma, CA)
- …to allow 24/7 support. + Build and maintain a comprehensive high value customer experience program based on voice -of- customer research. This Coordinate ... **Worker Type** Regular **Job Description** Summary The Customer Service Manager of our Operational Action Center (OAC) is responsible for the strategy of the Jump20… more
- Meta (Burlingame, CA)
- …and statistical analysis methods, proficiency in using SQL 12. Experience working with Customer Experience or Voice -of- Customer metrics (NPS, CSAT, etc.), ... **Summary:** As a CX Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a...of a global team that unlocks the power of customer feedback and insights to drive customer … more
- Intuit (Mountain View, CA)
- …Experience (CX) practice within the organization. The team will be accountable for our Voice of Customer (VOC) Feedback Loop: Leading the elimination of pain ... **Overview** As Director of Intuit's Customer Experience team, you will be responsible for...you will be responsible for building and leading a customer experience 'practice' to drive innovation in the way… more
- SAP (Palo Alto, CA)
- …and programs with regional and global marketing. + **Reporting & Feedback:** Drive the Voice of Customer (VoC) for the domain, share field insights with product ... from. Job Title: **Domain Lead (Application Development & Custom AI) - Customer Success** Location: SAP Office, North America Expected Travel: 30-40% **Role… more
- Sunrun (CA)
- …+ Experience with Amazon Lex, Kinesis, or Connect Streams API. + Knowledge of voice analytics, customer journey mapping, or AI-based voice enhancements. ... Connect Developer with proven experience integrating Salesforce Service Cloud Voice to join our team. This role is ideal...and who can bridge these technologies to deliver seamless customer support experiences. The candidate will work closely with… more
- Microsoft Corporation (Los Angeles, CA)
- …Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering ... will drive resolution of critical and complex problems, support key customer projects on Azure, and be the voice of the customer within Azure. In this role,… more
- Michaels (Petaluma, CA)
- …and Private Label Credit Cards and complete enrollments + Educate customers on the Voice of Customer (VOC) survey + Assist with Omni channel processes, including ... Store - PETALUMA, CA Deliver friendly customer service, help customers shop our store, and...Type of experience the job requires** + Retail and/or customer service experience preferred **Physical Requirements** **Work Environment** +… more
- SpaceX (Hawthorne, CA)
- …Drive root cause analysis activities for enterprise products and services. + Be the voice of the customer and drive continuous improvement initiatives to support ... Sr. Manager, Enterprise Customer Success (Starlink) Hawthorne, CA Apply SpaceX was...voice . + Define key metrics to measure aviation customer satisfaction, loyalty, and advocacy. + Regularly report on… more