- Sunrun (CA)
- …+ Experience with Amazon Lex, Kinesis, or Connect Streams API. + Knowledge of voice analytics, customer journey mapping, or AI-based voice enhancements. ... Connect Developer with proven experience integrating Salesforce Service Cloud Voice to join our team. This role is ideal...and who can bridge these technologies to deliver seamless customer support experiences. The candidate will work closely with… more
- Meta (Burlingame, CA)
- …and statistical analysis methods, proficiency in using SQL 12. Experience working with Customer Experience or Voice -of- Customer metrics (NPS, CSAT, etc.), ... **Summary:** As a CX Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a...of a global team that unlocks the power of customer feedback and insights to drive customer … more
- Intuit (Mountain View, CA)
- …Experience (CX) practice within the organization. The team will be accountable for our Voice of Customer (VOC) Feedback Loop: Leading the elimination of pain ... **Overview** As Director of Intuit's Customer Experience team, you will be responsible for...you will be responsible for building and leading a customer experience 'practice' to drive innovation in the way… more
- SAP (Palo Alto, CA)
- …and programs with regional and global marketing. + **Reporting & Feedback:** Drive the Voice of Customer (VoC) for the domain, share field insights with product ... from. Job Title: **Domain Lead (Application Development & Custom AI) - Customer Success** Location: SAP Office, North America Expected Travel: 30-40% **Role… more
- Microsoft Corporation (Los Angeles, CA)
- …Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering ... will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role,… more
- Michaels (CA)
- …and Private Label Credit Cards and complete enrollments + Educate customers on the Voice of Customer (VOC) survey + Assist with Omni channel processes, including ... Store - S.JOS-KOOSER, CA Deliver friendly customer service, help customers shop our store, and...Type of experience the job requires** + Retail and/or customer service experience preferred **Physical Requirements** **Work Environment** +… more
- Intuit (San Diego, CA)
- …Data Science & Analytics org** and holds **end-to-end Data Science accountability** for customer experience, voice of customer (VoC) insights, data ... in dynamic environments. + Familiarity and experience in the customer success, tax, accounting, sales, or voice of customer domains is a strong plus.… more
- Amazon (Santa Monica, CA)
- …escalating, and clearing blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to ... Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the...Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address… more
- SpaceX (Hawthorne, CA)
- …and set the tone for how we help our customers. + Triage and resolve customer issues across multiple channels (digital, voice , etc.). Be a relentless internal ... and training issues by pairing quantitative and qualitative methods. Be the voice of the customer , in the language of the business + Collaborate with internal… more
- Amazon (Santa Monica, CA)
- …escalating, and clearing blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to ... Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the...Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address… more