- Intuit (Mountain View, CA)
- …and Mailchimp. This role requires a strategic, analytical thought leader to steer our Voice of Customer (VoC) program, which measures trends in customer ... improve quality of insights while reducing burden on the customer + Lead high visibility, complex projects - design...diagnose business trends, acting as an ambassador for the customer perspective + Work closely with analytics and engineering… more
- Liberty Utilities (Apple Valley, CA)
- Manager, Voice of the Customer Insights LU Service Corp. Joplin, MO, US, 64801Rawdon, Quebec, CA, J0K 1S0Columbus, GA, US, 31901Fall River, MA, US, ... goal outcome and how we achieve it. **Purpose** The Manager of Voice of the Customer is responsible for developing and executing Liberty's Market Research and … more
- Northrop Grumman (Redondo Beach, CA)
- … voice communications. Additional duties: + Plan, manage and implement complex voice designs in support of customer requirements. + Develop technical ... Northrop Grumman Enterprise Classified Solutions is seeking a senior level Cisco Voice Engineer that has experience in designing, implementing, and maintaining Cisco… more
- Coinbase (Sacramento, CA)
- …teams building customer -facing tools that power our chat, email, and voice support channels. Collaborate with Product Managers to define and execute a strategy ... experiences. * Partner with Product and CX to use metrics, customer feedback, and voice -of- customer insights to improve quality and performance. * Provide… more
- Abbott (Alameda, CA)
- …escalations, compliance and performance management. + Support the implementation of Voice -of- Customer programs and experience metrics that inform service ... innovation initiatives. + Building cross-functional recognition of service data and Voice -of- Customer insights as valuable drivers of enterprise decision-making.… more
- Intuit (Mountain View, CA)
- …team of talented specialists, all while being deeply connected to the voice of the customer . **Responsibilities** **Key Responsibilities** **Leadership & People ... points, and translate insights into action. + Act as a customer advocate to ensure voice -of- customer is integrated into product and operational roadmaps.… more
- Coinbase (Sacramento, CA)
- …by designing treatments that guide members to new products and features. * Translate voice of customer insights into roadmap changes in partnership with CB1 ... team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of...your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the… more
- Deloitte (San Diego, CA)
- …Strategy + Work with business stakeholders to translate their objectives into VOC ( Voice of Customer ) solutions, journey maps, and actionable roadmaps. + ... Customer Experience Management Consultant, Qualtrics/Medallia Our Deloitte Customer team empowers organizations to build deeper relationships with customers… more
- CARMAX (Fairfield, CA)
- …service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. ♦ Meet or exceed CarMax guidelines for ... way your career should be! **General Summary:** Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and… more
- Intuit (San Diego, CA)
- …world-class customer experiences through our partner network. As a key advocate and voice for customer and expert needs, you will play a crucial role in ... **Overview** Join the Intuit Customer Success team as a Principle Service Delivery...and deliver differentiation in the market. Our approach to customer success is ever-evolving and always focused on achieving… more