- Intuit (Valley Center, CA)
- …and reassuring manner. Apply prosperity principles to customer solutions. Be a Customer Champion: Act as the voice of the Mid-Market customer , ... requires a blend of deep technical product support, financial acumen, and strategic customer service. The ideal candidate will be a tech-savvy problem-solver with a… more
- Intuit (Chula Vista, CA)
- …and reassuring manner. Apply prosperity principles to customer solutions. - Be a Customer Champion: Act as the voice of the Mid-Market customer , ... requires a blend of deep technical product support, financial acumen, and strategic customer service. The ideal candidate will be a tech-savvy problem-solver with a… more
- Optum (Visalia, CA)
- …who care for them - have moving stories, and at Genoa we become their voice , their partner. Working as part of a coordinated care team, we partner with ... sites in Fresno and Hanford per business needs Primary Responsibilities: Provides exceptional customer service to all consumers and members of the clinic staff Fills… more
- Intuit (Mountain View, CA)
- …and Mailchimp. This role requires a strategic, analytical thought leader to steer our Voice of Customer (VoC) program, which measures trends in customer ... improve quality of insights while reducing burden on the customer + Lead high visibility, complex projects - design...diagnose business trends, acting as an ambassador for the customer perspective + Work closely with analytics and engineering… more
- Liberty Utilities (Apple Valley, CA)
- Manager, Voice of the Customer Insights LU Service Corp. Joplin, MO, US, 64801Rawdon, Quebec, CA, J0K 1S0Columbus, GA, US, 31901Fall River, MA, US, ... goal outcome and how we achieve it. **Purpose** The Manager of Voice of the Customer is responsible for developing and executing Liberty's Market Research and … more
- Northrop Grumman (Redondo Beach, CA)
- … voice communications. Additional duties: + Plan, manage and implement complex voice designs in support of customer requirements. + Develop technical ... Northrop Grumman Enterprise Classified Solutions is seeking a senior level Cisco Voice Engineer that has experience in designing, implementing, and maintaining Cisco… more
- Coinbase (Sacramento, CA)
- …teams building customer -facing tools that power our chat, email, and voice support channels. Collaborate with Product Managers to define and execute a strategy ... experiences. * Partner with Product and CX to use metrics, customer feedback, and voice -of- customer insights to improve quality and performance. * Provide… more
- Abbott (Alameda, CA)
- …escalations, compliance and performance management. + Support the implementation of Voice -of- Customer programs and experience metrics that inform service ... innovation initiatives. + Building cross-functional recognition of service data and Voice -of- Customer insights as valuable drivers of enterprise decision-making.… more
- Intuit (Mountain View, CA)
- …team of talented specialists, all while being deeply connected to the voice of the customer . **Responsibilities** **Key Responsibilities** **Leadership & People ... points, and translate insights into action. + Act as a customer advocate to ensure voice -of- customer is integrated into product and operational roadmaps.… more
- Coinbase (Sacramento, CA)
- …by designing treatments that guide members to new products and features. * Translate voice of customer insights into roadmap changes in partnership with CB1 ... team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of...your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the… more
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