- Intuit (San Diego, CA)
- …creates exceptional customer experiences ○ Consistently applies market research and Voice of the Customer insights to strategize and resolve barriers when ... facilitate the compilation of data ○ Has an advanced understanding of the Voice of the Customer and Employee and is able to translate that into our commercial… more
- Intuit (San Diego, CA)
- …expert on the use of our products and services + Proactively seeks insight on the Voice of the Customer and Employee to identify critical data that will help ... offerings. + Report outs to cross-functional teams and CS team on voice of the customer for their specific area of coverage + Analyze and develop insights… more
- SpaceX (Hawthorne, CA)
- …and set the tone for how we help our customers. + Triage and resolve customer issues across multiple channels (digital, voice , etc.). Be a relentless internal ... and training issues by pairing quantitative and qualitative methods. Be the voice of the customer , in the language of the business + Collaborate with internal… more
- Amazon (Culver City, CA)
- …escalating, and clearing blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to ... brands, then we're interested in you. Key job responsibilities Customer Success Managers are responsible for driving Seller business...Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address… more
- DataVisor (Mountain View, CA)
- …in fraud/AML strategies and platform usage to maximize return on investment + Represent the voice of the customer internally and the voice of our platform ... positive, collaborative, and results-driven. Come join us! Position Overview: As a Senior Customer Success Manager (CSM), you will serve as a strategic partner to… more
- Intuit (San Diego, CA)
- …Data Science & Analytics org** and holds **end-to-end Data Science accountability** for customer experience, voice of customer (VoC) insights, data ... in dynamic environments. + Familiarity and experience in the customer success, tax, accounting, sales, or voice of customer domains is a strong plus.… more
- The Walt Disney Company (Santa Monica, CA)
- …positive and effective manner. Also, this role is key to our mission: raising the voice of the customer from our partners agents, straight into the business, ... issue resolution across agents, teams, supervisors, etc. + Bring the voice of the customer and advocates to the stakeholders to develop new features, processes,… more
- ITT (Valencia, CA)
- …communication, realistic commitments, accurate information, and positive results. + Serve as the voice of the customer (VOC) internally, track and present ... and defense, general industrial, medical, and energy markets. **Position Summary** The Customer Service Manager (CSM), under the direction of the Director(s) of… more
- SpaceX (Hawthorne, CA)
- …trends and develop action plans to address them + Actively listen and incorporate the voice of the customer to identify areas for improvement, ensuring that ... Supervisor, Starlink Customer Support Hawthorne, CA Apply SpaceX was founded...goal of enabling human life on Mars. SUPERVISOR, STARLINK CUSTOMER SUPPORT Starlink is revolutionizing internet connectivity by providing… more
- Intuit (Mountain View, CA)
- …ensure the quality and delivery of seamless start for new customers. + Elevate the Customer Experience: Be the voice of the customer by leveraging insights ... Service Strategy Leader to play a pivotal role in Customer Success for Intuit Enterprise Suite. You will be...IES customers. This is a unique opportunity to leverage customer experience as a strategic advantage, ensuring a seamless… more
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