- CARMAX (Buena Park, CA)
- …incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. ♦ Assist ... all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. ♦ Maintain or exceed the CarMax guidelines for … more
- Danaher Corporation (Brea, CA)
- …and measure performance. Our IMC managers understand the value of brand marketing, voice of customer (VOC) to ensure global representation and the benefits ... launch excellence best practices for industry-leading solutions. + Utilize Customer Journey Mapping: Utilize segmentation and voice ...Utilize Customer Journey Mapping: Utilize segmentation and voice of customer insights to map out… more
- Stryker (Fremont, CA)
- …+ Drive continuous improvement by assessing current procedures and incorporating Voice of Customer insights. + Collaborate cross-functionally with quality, ... shelf-life studies per industry standards. **Preferred Qualifications** + Experience conducting voice of customer research and usability studies with healthcare… more
- Amazon (Hawthorne, CA)
- …product strategy and drive growth. You will: i) generate deep consumer insights and refine customer personas, ii) champion the voice of the customer in ... to engage with customers. - Guide product development: Act as the voice of the customer , ensuring new products and innovations align with customer needs… more
- Danaher Corporation (Sunnyvale, CA)
- …d evelopment; define market requirements and write product definitions. + Gather and represent the voice of customer and voice of business on NPD core teams ... vision to life for new product development by translating customer needs into prioritized innovation and technology roadmaps ....and lead market and customer discussions at monthly Product Planning Group (PPG) meetings… more
- Anywhere Real Estate (Riverside, CA)
- …stakeholders + Use product feedback loops to be a champion of voice -of- customer , leveraging research, product instrumentation and operational data to make ... will ensure that value is being provided to our customer base of real estate brokers. You will define...for you to bring fresh perspective and your unique voice to our team! **What you'll do:** + Serve… more
- Amazon (Culver City, CA)
- …engagement, retention, and satisfaction across diverse user groups. - Serve as the voice of the customer and represent diverse household needs in technical ... and household management, balancing privacy, access control, and personalization. You are customer -obsessed and highly analytical. You dive deep into data, map … more
- Amazon (Irvine, CA)
- …sacrificing speed to market. You have backbone, and disagree and commit by being the voice of the customer in internal reviews. About the team The Amazon Offline ... looked as the expert for Amazon offline across the voice assistant and smart home categories. You understand the...Amazon devices, ensuring alignment with overall brand objectives and customer needs - Be a strategic thought-leader and collaborator… more
- Eaton Corporation (Los Angeles, CA)
- …growth strategy, with a focus on product specification, conversion and by gathering voice of the customer for new product development opportunities. The District ... capital projects and specifying activities. 4. Gathers and leverages the voice of customer to recommend new or modified programs to ensure a competitive… more
- Comerica (San Diego, CA)
- …process, buyer/user personas and use scenarios; develop solution requirements; represent voice of customer throughout requirements, design and development ... product(s) is relevant, sold properly, and is managed to a positive customer experience as it relates to sound infrastructure and integrity levels. Responsible… more