- Graphic Packaging International, LLC (Shelbyville, IL)
- …production goals/targets and that product quality is in compliance with customer standards. The manufacturing supervisor manages specific operational factors (labor, ... + Supports Quality Manager in achieving departmental, plant and customer quality goals. + Ability and responsibility to stop...versa. + Creates a safe space for employees to voice concerns. + Enables employees to conduct proactive problem… more
- Navient (Springfield, IL)
- …together! **The Contact Center Engineer position will report to the Director, Customer Experience.** **As the Contact Center Engineer, you will:** + Oversee the ... efficiency, and enable customers to self-serve through self-help portals or interactive voice response (IVR) systems. + Implement process changes and automation to… more
- Leidos (Scott Air Force Base, IL)
- **Description** Our customer , the Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense Information System ... for performing and training team on the following duties:_ + Perform customer coordination, Initial Test and Acceptance (IT&A), execution of all reporting functions,… more
- Coinbase (Springfield, IL)
- …automation solutions that enhance productivity, foster innovation, and create meaningful customer impact across Coinbase. Our mission is to streamline operations for ... customer support and compliance teams while delivering exceptional ...your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the… more
- PVH Corp. (Aurora, IL)
- …of the store management team focused delivering top line sales results. **RESPONSIBILITIES** Customer Experience * Leads the effort to greet and offer assistance to ... every customer ; provides real-time coaching to associates. * Executes replenishment...workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering… more
- Amazon (Chicago, IL)
- …requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best ... solutions tailored to meet the specific needs of each customer . You'll work closely with stakeholders to gather requirements,...- Experience incorporating generative AI into the contact center ( voice or chat bots, agent assist or next best… more
- Coinbase (Springfield, IL)
- …supported. You will be responsible for the delivery and execution of customer support, monitoring service quality, and implementing process improvements to ensure ... other global leaders, internal stakeholders to achieve a seamless customer experience and scale in a thoughtful, effective way....your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the… more
- Coinbase (Springfield, IL)
- …of Coinbase's Enterprise Applications and Architecture org, responsible for building the customer experience platforms that streamlines the customer service and ... efficiency and effectiveness of CX agents. This helps resolve customer issues and compliance KYC processes faster, with greater...your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the… more
- Coinbase (Springfield, IL)
- …automation solutions that enhance productivity, foster innovation, and create meaningful customer impact across Coinbase. Our mission is to streamline operations for ... customer support and compliance teams while delivering exceptional ...your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the… more
- LRN Corporation (Chicago, IL)
- …Success Manager to maintain relationships and ensure value delivery within our existing customer base. You will work closely with the other LRN teams to ensure ... a trusted strategic advisor to our clients, a strong customer advocate, and the link between LRN and our...accurate sales forecasting and pipeline development + Represent the voice of our clients to internal teams including product,… more
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