- Intuit (New York, NY)
- …Quickbooks and Mailchimp. This role requires a strategic, analytical thought leader to steer our Voice of Customer ( VoC ) program, which measures trends in ... teams to marry survey data with other data sources (eg customer behavioral data...a connected manner + 5+ years of experience leading CX/ VOC intercept survey programs (eg capturing metrics like CSAT,… more
- Liberty Utilities (Newburgh, NY)
- … data insights. + Support the Manager of Data Analytics and Manager Voice of Customer with process design and workshops to jointly improve Liberty's ... Manager, Voice of the Customer Insights LU... establishes as robust market research portfolio that uses data for insights. Business leaders across Liberty will be… more
- Deloitte (New York, NY)
- …VOC Strategy + Work with business stakeholders to translate their objectives into VOC ( Voice of Customer ) solutions, journey maps, and actionable ... stakeholders. + Experience in client-facing consulting or advisory roles. + Exposure to VOC strategy, customer journey mapping, or analytics program delivery. +… more
- S&P Global (NY)
- …customers in exploring use cases relevant to their business needs. + Gather and provide Voice of Customer ( VOC ) feedback to the product team for potential ... collaboratively with both Sales and Product teams to provide VOC for an improved customer experience. Finally,...analytics or sales performance environment + OEM experience compiling data from multiple sources to create analytics and insights… more
- Cole-Parmer (Buffalo, NY)
- …+ Build and maintain relationships with Key Opinion Leaders (KOLs), design and execute Voice of Customer ( VoC ) initiatives to gather feedback, identify ... creating and delivering marketing programs for product categories or customer segments + Analytical; understands data management...Hands-on work in new media, social, and online + Customer insights experience including a VOC toolkit… more
- Datavant (Albany, NY)
- …from complexity and enabling teams to do their best work together. **Key Responsibilities** ** Voice of Customer & Insight Alignment** + **Develop Voice of ... Datavant is a data platform company and the world's leader in...organization builds and communications products that are informed by customer insight, executed efficiently, and understood by the market.… more
- CenterWell (Albany, NY)
- …end-user experience. + Customer & Clinical Voice : Lead structured Voice of Customer ( VoC ) activities, synthesizing input from patients, providers, ... to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. We...highly matrixed healthcare settings. You will serve as the voice of the customer , working across clinical,… more
- Sinclair Broadcast Group (New York, NY)
- …financial analysis. + Facilitation across management and staff levels. Co-location and virtual. + Voice of the Customer data collection and analysis. + ... of working and driving ongoing scale and growth. Advanced data analysis skills required for root cause analysis, process...Practice desired. Must have track record of success in Voice of the Customer ( VOC )… more
- Coinbase (Albany, NY)
- …problems. * Build and operationalize a long-term strategy for risk based on customer feedback and VOC , including engagement models, deflection pathways, and ... get 80% of the impact * Identify and analyze data , customer feedback and trends to identify...your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the… more
- Palo Alto Networks (New York, NY)
- …Field Teams to strengthen technical acumen and ensure market alignment. + Act as the voice of the customer ( VoC ) during product testing and evaluation, ... network architecture skills, with the ability to interpret complex customer network designs, data flows, and segmentation...ability to interpret complex customer network designs, data flows, and segmentation strategies to ensure secure and… more