- Actalent (Buffalo, NY)
- …including customer visits and support. + Facilitate the Voice of Customer ( VOC ) to enable data -driven decision-making across the portfolio. + Develop ... Manager will lead global product strategies, drive innovative solutions to customer challenges, lead day-to-day operations for top-line growth and profitability, and… more
- Intuit (New York, NY)
- …to customer , expert, and business problems + Use Voice of the Customer ( VOC ), feedback loops, and data analytics to identify friction points and ... Partnership & Program Execution** + Collaborate with Product, Engineering, Data , Marketing, Tax, and Customer Success to...interactions) at the flagship location + Act as the voice for local operations in strategic decision forums **Talent… more
- CVS Health (New York, NY)
- …the needle on satisfaction scores. Qualitative data will include current Voice of Customer tools to gain actionable insights, while closely collaborating ... Digital CEM is responsible for monitoring and providing actionable voice of the customer insights to our...VoC perspective. + Quickly pinpoint and triage existing customer pain points. + Leverage our analytics and IT… more
- Amazon (New York, NY)
- …ITA's product development and the end-users/customers of those products. * Create and maintain Voice of Customer ( VOC ) and Customer Success mechanisms ... levels of the organizational hierarchy and always work backwards from the Customer . The ideal candidate will have strong product management, communication and… more
- Cole-Parmer (Buffalo, NY)
- …+ Build and maintain relationships with Key Opinion Leaders (KOLs), design and execute Voice of Customer ( VoC ) initiatives to gather feedback, identify ... creating and delivering marketing programs for product categories or customer segments + Analytical; understands data management...Hands-on work in new media, social, and online + Customer insights experience including a VOC toolkit… more
- CenterWell (Albany, NY)
- …end-user experience. + Customer & Clinical Voice : Lead structured Voice of Customer ( VoC ) activities, synthesizing input from patients, providers, ... to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. We...highly matrixed healthcare settings. You will serve as the voice of the customer , working across clinical,… more
- Resideo (Melville, NY)
- …competitive dynamics, and market trends. **Gather and prioritize market requirements** through ** Voice of Customer ( VOC ) initiatives** to inform product ... **product roadmaps** , ensuring alignment with business goals and customer needs. + **Market & Channel Strategy** - Drive...Business Ownership** - Take ownership of the P&L, making data -driven decisions on pricing, product mix, and cost economics.… more
- Sinclair Broadcast Group (New York, NY)
- …financial analysis. + Facilitation across management and staff levels. Co-location and virtual. + Voice of the Customer data collection and analysis. + ... of working and driving ongoing scale and growth. Advanced data analysis skills required for root cause analysis, process...Practice desired. Must have track record of success in Voice of the Customer ( VOC )… more
- Coinbase (Albany, NY)
- …problems. * Build and operationalize a long-term strategy for risk based on customer feedback and VOC , including engagement models, deflection pathways, and ... get 80% of the impact * Identify and analyze data , customer feedback and trends to identify...your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the… more
- Sharecare (Albany, NY)
- …deliver services + Responsible for creating client profile, Quarterly Business Reviews and gathering Voice of the Customer ( VOC ) through NPS (Net Promoter ... unify and manage all their health in one place. Our comprehensive and data -driven virtual health platform is designed to help people, providers, employers, health… more